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To make sure everyone can enjoy a seamless connection, we limit connection speeds and access to some video and music streaming sites, as well as those with content that's not suitable for an open public network.
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…
You may be entitled to claim compensation if you are delayed in reaching your destination as a result of a delay or cancellation of a Chiltern Railways train service. Please visit our Compensation page for further details.
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via…
Cleaner cleaning handrail on train On Wednesday 20th October 2021 we are celebrating, Thank Your Cleaner Day,, an international day to take time to appreciate the hard, often unseen, work cleaning teams undertake. Here at Chiltern Railways, we have always been tremendously proud of our cleaning teams, who take great pride in their work to ensure our services and stations are clean, safe and welcoming to both customers and staff alike. Although…
New bike racks unveiled at Aylesbury Station Chiltern Railways last week unveiled new, upgraded, bicycle parking at Aylesbury station. The total number of spaces has risen to 176, a 20% boost to capacity. The new racks feature a gas-assisted upper level making them easy to use. A pump and repair stand, new lighting and CCTV has also been installed as part of the project. The project was funded by the Department for Transport’s Cycle Rail Fund…
Ticket office consultation feedback, Ticket Office consultation feedback, Thank you to our customers and stakeholders who submitted responses to the consultation on the ticket office changes. Following their analysis of the public feedback, the passenger bodies, London TravelWatch and Transport Focus announced their feedback on Tuesday, 31 October 2023, on our proposals to improve the customer experience at Chiltern Railways stations and to…
Leaf Fall Overgrown disused track near Princes Risborough in Autumn. Photo credit @yo_nelson instagram, Click here, to find out more about how leaf fall may affect your journey., What’s wrong with leaves on the line?, Throughout Autumn wet leaves fall on the rails and are then crushed to a slippery pulp. This can cause our trains to slide when accelerating and braking, and potentially interfere with the safe working of track circuits.…
Leaf Fall Overgrown disused track near Princes Risborough in Autumn. Photo credit @yo_nelson instagram, Click here, to find out more about how leaf fall may affect your journey. , What’s wrong with leaves on the line?, Throughout Autumn wet leaves fall on the rails and are then crushed to a slippery pulp. This can cause our trains to slide when accelerating and braking, and potentially interfere with the safe working of track circuits.…
A message from the Customer Service Director, Dear Customers,, The availability of our fleet continues to be an area of focus for Chiltern Railways. We have seen improvements in the situation over the past two months, but there still remains work to do to offer you the reliable and comfortable service you deserve. Since the previous update the Engineering team have continued to work hard to address the ongoing fleet short form issues. A number…
We’d like to thank our customers for their patience whilst work took place to the embankment between Bicester and Haddenham. We now are up to a line speed which enables us to run without a four minute delay to services. Work on the embankment between Bicester and Haddenham The slight movement to the embankment was detected during a routine inspection and was thought to have been caused by recent rainfall following a very hot, dry summer. The…
Our application process is designed to help us get to know you, and for you to see what it’s like working with us. Below you’ll find a step-by-step guide on what to expect, along with some handy tips to help you shine! , Initial Questions , When you begin your online application , you’ll be asked a few straightforward questions about yourself. This is your chance to stand out, so give as much detail as you can. After we review and shortlist all…
£280k is being invested to improve the customer experience at Solihull Station by Chiltern Railways, Network Rail and in partnership with Solihull Council. Work will start on 3 December and is expected to last until the end of February, most of it will be undertaken overnight to ensure minimum disruption to customers. The new £280k scheme will see work being undertaken to upgrade the station toilets, booking hall, subway, stairs and the…,…
Britain's Train Operators offer free train travel for Ukrainian arrivals To help Ukrainian nationals travelling to the UK, we are offering free onward travel on National Rail services to get you to a safe place. To make use of this scheme, you will need to show your Ukrainian passport and a boarding pass or ticket showing your arrival into the UK. The offer is valid across all train operators in England, Scotland and Wales, and you will have 48…
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
If you are not happy with the response to your claim, you should contact our Customer Services team to review your claim. Please also review our complaints handling procedure . If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman . The Rail Ombudsman is there to help resolve on going complaints/disputes between us and our customers. It’s free to use their services and they are independent of the…
Customer walks through gates. Choose WFH Wednesdays, choose face to face Fridays. The new Flexi Season ticket offers 8 days of travel in 28 days - any time between two stations. Pay for the days you need, spend the rest wherever you like. It’s a flexible solution that’s perfect if you need to travel to work a couple of times a week at peak time Monday to Friday. Get ready for the Flexi Season ticket by registering for a Smartcard and…
It's everyone's journey. Public transport is at the heart of how we all live our lives. At Chiltern Railways we want public transport to be truly inclusive so disabled people can travel as easily and confidently as everyone else. The new guidance for using public transport is there to help keep us all safe, yet we know that travelling in a Covid-19 environment has presented a number of challenges for many disabled people. The ‘it’s everyone’s…,…
Princes Risborough gets a defibrillator The Rural Community Defibrillator Group (RCDG), Princes Risborough Town Council and Lloyd Latchford (a local business), today (13th August 2018) unveiled a defibrillator situated at Princes Risborough station with the kind permission of Chiltern Railways. The portable medical device situated on the platform entrance offers immediate, 24/7, life-saving support to victims of sudden heart complications…
We are aware of numerous customer complaints surrounding capacity on our services and the short formation of trains recently. We know it’s frustrating when your train arrives and it’s shorter than normal. We will always be honest and transparent with our customers, so we wanted to provide you with an update on progress, set out some of the challenges we’re facing, the solutions we’ve identified to these, and the action we are taking to…, FAQS,…