Search Results for - refunds
Season ticket refund, To qualify for a refund, Season Tickets valid for one month or more must have at least seven days’ remaining validity. Please note that Annual season tickets generally have no refund value if there is less than seven weeks of validity remaining. Any refund to which you are entitled will be calculated from the date the Season Ticket refund request is received. The amount of a season ticket refund will be based on the price…
Refunds are obtained from the point of sale and you are therefore required to contact them for a refund. If you purchased your tickets at a Chiltern Railways railway station, return them to the ticket office. If you purchased your tickets from a third party i.e. the Trainline, please follow their refund process. If you purchased your tickets over the phone return them to the below address. Chiltern Refunds PO BOX 6615 Arbroath DD11 9AQ If you…,…
During the pandemic train companies worked with the government to introduce temporary changes to refund policies, so that passengers weren't left out of pocket by the unprecedented challenges presented by lockdown. As services continue to be uplifted and restrictions ease, those temporary changes are no longer needed and have now reverted back to their original terms and conditions (this change happened on the 7th September 2020). If you're…,…
Yes - if you have purchased a ticket and your train is cancelled or delayed, and you choose not to travel, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. You must write to the original retailer or Train Company (from whom the ticket was purchased…
My service has been re-timed or cancelled., Guidance on alternative journey options and refund guidance (if you decide not to travel because of the change to your journey). Anytime Single or Return - Your ticket is valid for travel on the rescheduled service(s) or on any service between your origin and destination station, on the same day. Off-Peak or Super Off-Peak (Single or Return) - Your ticket is valid for travel on the rescheduled…
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
- Yes - if the timetable changed after you have purchased a ticket, and you choose not to travel as a consequence of that change, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. - Season ticket holders should be aware that the timetable may change…,…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…
Product Info, How can I buy a Flexi Season ticket?, If you have a Smartcard, you can buy your Flexi Season ticket online and add it to your Smartcard using the Chiltern Railways app. More information about how to do this will be available soon. Make sure you do this before you travel. If you don’t have a Smartcard then please allow plenty of time to get one before you travel - they can take up to 5 days to arrive by post., How do you use a Flexi…
Please check our Passenger’s Charter . If you cannot find your complaint answered, write to us stating the details of your case. We will review claims on a case by case basis. If you have paid for an additional service that you did not receive, then you will normally be entitled to a full refund of the additional charge and you should contact the Customer Services team. Where you did not pay anything for the service, you will not normally be…
You will receive your refund by the same method that you used to pay for the ticket, unless you agree to a different method of repayment.
Availability, Tickets are sold as single tickets. Tickets must be purchased by 18:00 the day before the date of travel. Tickets can be purchased online or at a station ticket office. Standard Railcard discounts apply for those who can produce a Railcard upon request. , When and where the ticket can be used, Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Where applicable, you must travel in the Class…
All train companies have rail industry refund processes that work in parallel with the CRA, details of which are set out in the National Rail Conditions of Travel . What you can claim for, and how much you can claim, is in the National Rail Conditions of Travel – you should also look at our Passenger’s Charter . If your train is delayed or cancelled, and you do not travel, you can claim for a full refund. If your train is delayed and you do…
A Standard Class, return ticket for two people travelling together,, with, discount applied to second ticket when purchased with a full priced fare., , Both customers must travel together at all times., This ticket must be purchased no later than 23:59 the day before travel. , Valid for a single or day return journey to London., Chiltern Duo Return tickets are valid for outward travel on the date shown on the ticket and until 04:29 the…
We know rail fare information can be overwhelming, with lots of train ticket types to choose from. Our handy guide explains the differences between them, and helps you find the right ticket type for you., All our tickets are available to buy online , from our app or from your nearest ticket office. You can also make further savings on your ticket when you use a railcard. Visit our Railcards and Travelcards page for further information., Summary…
In exceptional circumstances we may, at our discretion, consider claims for other losses beyond the cost of your ticket. If you wish to ask us to consider making a discretionary payment, please go to our Delay Repay page . Alternatively you can write to our Customer Relations team with details of your claim at: Freepost Chiltern Railways Please note that this does not affect your statutory rights under the Consumer Rights Act (CRA)., Please…
Chiltern Railways’ customers are advised that a reduced service will be in operation on Friday 14 November due to heavy rainfall expected throughout the day. Weather warnings have been issued and a limited service will be in operation on Friday until Saturday (15 November). Trains which are running are expected to be busier than usual. On Friday 14 November, one Chiltern Railways service per hour will operate in each direction between:…,…
THIS PERIOD OF LONDON UNDERGROUND INDUSTRIAL ACTION HAS CONCLUDED, Members of the RMT Union have announced industrial action that will affect our services from Sunday 7 through to the morning of Friday 12 September 2025. It is expected that few or no London Underground tube services will operate on the affected days. Customers should check the Transport for London web site , or TfL Go App for the most up to date information. Our route from…
We're keeping our passengers connected by offering onboard WiFi wherever we can along our routes. Due to the nature of the 3G and 4G mobile connections, speeds and connectivity will vary depending on where we are and how many people are online. As we've made our media content free for all passengers, it's not a service that is included in our refund policy.
Only delays of more than 15 minutes qualify for compensation. Please visit our new Delay Repay page . To receive the discount you must buy a new ticket within four weeks of expiry of the old one and it must be for the same journey and for the same or a shorter period. Unfortunately Season Ticket Renewal discounts don’t apply under this scheme for season tickets to/from stations between Amersham and London. (These tickets are available on both…