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We try to answer all queries as openly and honestly as we can. You can also contact our Customer Relations team here You can view all the comments and responses from recent Meet The Manager sessions below: London Marylebone station Meet the Manager 12 June 2024 Wendover station Meet the Manager 19 June 2024 Birmingham Moor street station Meet the Manager 24 September 2024 Banbury station Meet the Manager 4 December 2024 Bicester North station…
Chiltern Railways announces new Managing Director Chiltern Railways, the Arriva UK Trains company, has announced the appointment of Richard Allan as its new Managing Director. Chiltern, which has recently signed a new agreement with the Department for Transport (DfT), runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire. Richard Allan, formerly People & Strategy Director and Deputy Managing…
Chiltern announces appointment of new Operations Director Chiltern Railways, the Arriva UK Trains company, has announced the appointment of Mark Goodall as its new Operations Director. Chiltern, which holds its rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire. Mark will be focused on delivering high levels of train performance as well as ensuring the continued…
Chiltern Railways launch first of a kind commuter podcast Chiltern Railways has today launched a podcast to discuss customer questions and give the inside track on a range of subjects, complementing other initiatives such as Tweet the Manager and Meet the Manager. ‘Inside Track’ will be available on iTunes, Spotify, Soundcloud and on the Chiltern Railways onboard WiFi. Each episode is around 30 minutes and there is a total of six episodes in…,…
Waste Management is an important part of our sustainability journey., To ensure we are doing as much as we can to reduce our overall waste production and meet our target, we bring together people from across the business each quarter for our waste management meetings to analyse our waste reports, identify areas of concern, share best practice and drive forward waste management initiatives. Since 2019 we have introduced recycling facilities on…
Yes, all Chiltern Car Parks are managed using ANPR.
Eleni Jordan Chiltern Railway, the Arriva UK Trains company has announced the appointment of Eleni Jordan as its new Commercial Director. Chiltern, which holds a rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire including Birmingham Moor Street station, Oxford and a new station built by the company to serve visitors to the shopping destination, Bicester Village.…
Alan Riley Chiltern Railways, the Arriva UK Trains company has announced the appointment of Alan Riley as its new Customer Services Director. Chiltern, which holds a rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire including Birmingham Moor Street station, Oxford and a new station built by the company to serve visitors to the shopping destination, Bicester Village…
Chiltern Railways named best operator for journeys from Birmingham and Oxford to London Passengers have once again rated Chiltern Railways the top operator for journeys to the West Midlands and Oxford from London in the National Rail Passenger Survey (NRPS) customer polls. In NRPS’ survey of Chiltern’s passengers, 90% of people said overall the Chiltern Railways service was good or satisfactory across the whole route, higher than the national…
Adrian Shooter CBE with statue Today (Tuesday 30 th August), a nine-foot bronze statue and plinth of railway pioneer Adrian Shooter CBE has been unveiled at London Marylebone station. Adrian Shooter, who started his career with British Rail in 1970, is considered one of the leading architects of the modern railway, and the tribute recognises his huge contributions and accomplishments to passenger and freight services. Shooter is a fellow of the…
Chiltern Railways puts Britain's first hybrid-powered train to the test Britain’s first hybrid-powered train was put through its paces during a test run with senior members of Chiltern Railways in Derbyshire earlier this week. The Class 168 Chiltern train has been fitted with a Rolls Royce MTU hybrid drive which will cut noise emissions in stations and deliver zero emissions when operating under battery power. Chiltern Railways’ Managing…
Chiltern Railways and CrossCountry are helping the region’s economy recover from Covid-19 by pledging £300,000 to the Apprenticeship Levy Transfer Fund set up by the West Midlands Combined Authority (WMCA) to boost jobs and skills at smaller businesses. The train companies are part of the Arriva group, one of the leading providers of passenger transport in Europe, are the first train operators to join the scheme. The WMCA set up the…
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR 92% passenger satisfaction rating makes Chiltern best franchise in UK (NRPS) Chiltern Railways highest-scoring London commuter service (Which?) Passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. Today’s NRPS result comes less than a week after…
Chiltern Railways unveil new bike racks at Bicester Stations Chiltern Railways yesterday unveiled more than 100 new bike spaces at their Bicester North and Bicester Village stations. The new cycle facilities mean there are now 136 cycle spaces at Bicester North station, an increase of 58%, and 182 cycle spaces at Bicester Village station, an increase of 102%. Councillor Lynn Pratt joined Chiltern Railways area manager Scott Plastow to officially…
Chiltern Railways makes amendments to timetable following key worker feedback Chiltern Railways will be making some minor amendments to their timetable from Monday 13th April following feedback from key workers. The train operator is currently running a reduced timetable reflecting Government advice that people should stay at home unless their journey is essential. These changes include two additional trains in Oxfordshire, the 0600 Banbury –…
Advice for customers dealing with medical emergencies on train, If you or a fellow passenger falls ill on the train, there are a number of points to consider when calling for help:, Seek the help of traincrew. Do this in person if there is a Train Manager (who usually resides in the rear cab of the train), but if no one is available in the train, use the passenger alarm to contact the driver directly. To ensure the most effective response to the…
25 Jul 2017 15:58, Passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 92% in Transport Focus’ National Rail Passenger Survey (NRPS). Local operator Chiltern, an Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90%), satisfaction with how requests to station staff were handled (96%)…
28 Sep 2017 12:03, Bicester Village Station was named Small Station of the Year at the National Rail Awards on 21st September 2017. Bicester Village Station opened in October 2015 as part of Chiltern’s new route between Oxford and London. In making the award, the National Rail Awards judges noted the “thoughtful customer service touch”, by the provision of foreign language signage to cater for the large numbers of customers visiting the shopping…
Accepting the award Chiltern Railways was named Train Operator of the Year at the 20th Rail Business Awards in London last night. In making the award, the Rail Business Awards judges said this was Chiltern’s year. They noted that in addition to completing and launching the new route to Oxford, Chiltern has achieved some impressive scores in the National Passenger Survey for punctuality, reliability and overall customer service. They also said…
Aylesbury station officially reopens following refurbishment work Aylesbury station was officially re-opened on Friday 3 May following several months of improvement work. The station has been modernised with a new open plan ticket office and is one of a number of stations across the Chiltern network undergoing refurbishment work. The station was officially opened by Chiltern Railways Managing Director Dave Penney and Mayor of Aylesbury…