Search Results for - Delay compensation
If you are delayed by 15 minutes or more, you may apply for compensation. For more information about compensation please click here .
Chiltern Railways offers passengers the right to claim compensation for delays under the, Delay Repay 15 scheme, If the initial cause of your delay occurred while travelling with another train company, your claim should be submitted directly to that train operator. Please visit their website for more information., This page sets out how you can claim compensation from Chiltern Railways in this way. However, you do not have to use this scheme as…
Please follow the delay repay link to apply for compensation.
Only delays of more than 15 minutes qualify for compensation. Please visit our new Delay Repay page . To receive the discount you must buy a new ticket within four weeks of expiry of the old one and it must be for the same journey and for the same or a shorter period. Unfortunately Season Ticket Renewal discounts don’t apply under this scheme for season tickets to/from stations between Amersham and London. (These tickets are available on both…
Where we have provided a service without reasonable care and skill, and it was our fault, the Consumer Rights Act (CRA) provides you with another way to claim for compensation (which will usually be money). The compensation you get under the CRA could be more than the price of the ticket, but you have to prove it was our fault. The CRA does not apply if delays or problems are caused by external events that are not within our control or were…
No, timetable changes will be communicated to customers on social media channels and on the website here . If your train is cancelled or delayed, For more information about the compensation please visit the compensation page .
If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you may be entitled to compensation. You must make a claim within 28 days of travel. For more information on compensation please click here .
You may be entitled to claim compensation if you are delayed in reaching your destination as a result of a delay or cancellation of a Chiltern Railways train service. Please visit our Compensation page for further details.
Planned disruption, If you arrive at a Chiltern Railway station and the train you planned to travel on has been amended due to engineering work or other planned events, you may choose to travel on the previous or next train., Unplanned disruption, When things go wrong and services are delayed we work hard to ensure that our customers are able to make their journey as quickly as possible, however If your train is delayed by more than 15 minutes…
In exceptional circumstances we may, at our discretion, consider claims for other losses beyond the cost of your ticket. If you wish to ask us to consider making a discretionary payment, please go to our Delay Repay page . Alternatively you can write to our Customer Relations team with details of your claim at: Freepost Chiltern Railways Please note that this does not affect your statutory rights under the Consumer Rights Act (CRA)., Please…
If you are delayed on a Chiltern Railways journey by more than 15 minutes you may be entitled to compensation. You must make a claim within 28 days of travel. To claim compensation either: Visit the Delay Repay page. or Download the Compensation Claim form to complete and post it to the address on the form with the tickets you are claiming compensation on. or Collect a claim form from any staffed Chiltern Railways station and send it to us. …
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
All train companies have rail industry refund processes that work in parallel with the CRA, details of which are set out in the National Rail Conditions of Travel . What you can claim for, and how much you can claim, is in the National Rail Conditions of Travel – you should also look at our Passenger’s Charter . If your train is delayed or cancelled, and you do not travel, you can claim for a full refund. If your train is delayed and you do…
The railway between Aylesbury and Amersham has reopened after Network Rail has completed urgent repairs to the tracks, following a landslip in the Stoke Mandeville area. We thank all affected customers for their patience and understanding while the repair works were carried out and apologise for the inconvenience caused to your journeys since the route was closed. Please ensure your journey check before you travel. For more information on the…,…
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via,…
Network Rail Period:, 13, Period Ends:, 31/03/2025, Overall Figures, Period % MAA % MET Service Group % BHAM Service Group % OXFD Service Group % JOINT Service Group %, On Time %, 83.04 78.87 83.06 77.16 87.32 86.60, T-3%, 93.28 90.53 93.72 97.07 95.06 94.20, T-15%, 99.34 98.72 99.47 98.79 99.69 99.64, CP6 Cancellations %, 1.09 2.19 2.82 0.79 0.60 0.64, Short Formations %, 1.63 1.62 1.03 2.57 2.62 0.31, Terminating Services - Total number,…
We would like to sincerely apologise to our customers that our train service will be severely impacted throughout the four-week period of industrial action by the RMT union. This is not the service you have come to expect from Chiltern Railways, and we apologise for the impact this will have on you, particularly at this time of year. We have had to take this difficult decision because of the cumulative impact of RMT strikes and a ban on…
We take your complaints very seriously and monitor the number of complaints we receive per 100,000 journeys. , Period end date, Complaints per 100,000 29/04/2023 11 27/05/2023 25 24/06/2023 22 22/07/2023 20 19/08/2023 25 16/09/2023 25 14/10/2023 25 14/11/2023 25 09/12/2023 25 08/01/2024 29 05/02/2024 30 02/03/2024 19 31/03/2024 15 27/04/2024 14 25/05/2024 14 22/06/2024 14 20/07/2024 13 17/08/2024 14 14/09/2024 14 12/10/2024 15 09/11/2024 15…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…