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CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR, We very proud that our passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. The NRPS result comes in the same week after Chiltern Railways were named best franchise rail operator in the Which? 2019 Passenger Survey and highest-scoring London commuter…
Chiltern Railways announces new timetable from Monday 18 May Chiltern Railways will be making amendments to their timetable from Monday 18th May to prepare for an eventual increase in passengers travelling by train. The train operator is currently running a reduced timetable reflecting Government advice that people should stay at home unless their journey is essential. The new timetable will see an increase in services from London Marylebone…
Chiltern Railways reopen Dorridge Station waiting room after heritage refurbishment Chiltern Railways has officially reopened Dorridge station waiting room following several months of refurbishment work to restore the heritage of the station. The train operator have worked with the Friends of Dorridge Station community group to match the quality and heritage of the waiting room on platform one which was transformed several years ago. The…
, The Chiltern Railway Company Limited ("Chiltern"), Terms & Conditions for entry and use of the car park, , 1. Entry to car park, 1.1. Upon entry to the car park, you become liable to pay without any set-off or other deduction Chiltern's charges, which are displayed and which may change from time to time. 1.2. Failure to pay, or a breach of the terms of parking displayed, may result in a parking charge being issued. 1.3. All vehicles…
National Rail passenger survey is out today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers in the Midlands and 90% in Oxford said overall, the Chiltern Railways service was good or satisfactory and across the whole route 90% of customers felt the same, against a…
Samaritans in Solihull are building up to the charity’s The Big Listen event at Solihull station today by asking commuters and visitors to improve their listening skills using its SHUSH listening tips. It’s all part of a nationwide push to raise awareness and funds for Samaritans, and at the same time show how really listening to another person can be the first step to saving a life. Activity up and down the country will culminate in a marathon…
LEGOLAND Discovery Centre Birmingham Bertie, the LEGOLAND Discovery Centre Birmingham mascot, was on board Chiltern Railway services and at stations on Friday 10th August. Not only an apprentice for the day, he was helping families construct the perfect day out. LEGO figure checking tickets Bertie is from the recently opened LEGOLAND Discovery Centre Birmingham where Chiltern Railways customers get 2 for 1 on entry. Passengers on Chiltern…,…
Chiltern Railways is the number 1 Midlands and Oxford operator, Passengers have rated Chiltern Railways the best train company to London from the Midlands Oxford in the National Rail Passenger Survey (NRPS), released today. The NRPS is commissioned by the independent body Transport Focus, who represent the views of rail passengers nationally, and is based on analysis of overall satisfaction and 30 individual aspects of service. 91% of customers…
Couple who met onboard a Chiltern Railways service say ‘I do’ A couple who met on a Chiltern Railways service from Birmingham to London have enjoyed a weekend stay in Stratford-upon-Avon after their bridesmaid, Juliette Hibbert, contacted the company to tell the story of how they met. Chris Payne and Steph Appleton met in 2015 when they caught the same train from Moor Street to Marylebone. After exchanging several glances, the pair eventually…
Two Chiltern Railways trains stationed in rail sidings with sun rising behind. Chiltern Railways, part of the Arriva Group, has been awarded a new contract that includes commitments to continue working towards decarbonising and modernising its fleet and customer experience. The new contract starts on Friday 31 December and runs until the end of 2027, with a guaranteed core term of 3.25 years (the remainder is subject to the discretion of the…
HybridFLEX train Chiltern Railways and partners invest in green HybridFLEX train, delivering emission-free battery operation, reducing CO2 (¯25%), nitrous oxide (¯70%) and particulates (¯90%) Rail Minister Chris Heaton-Harris MP is supporting the launch event at Marylebone station, before key stakeholders travel on board HybridFLEX, Britain’s first hybrid battery-diesel train Chiltern – the operator of train services between Birmingham,…,…
Chiltern Railways named top operator for journeys between London and the West Midlands and Oxford Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS). The survey revealed that 89% of customers on the companies West Midlands route and 88% on the Oxford route said that overall the Chiltern Railways service was good or…
Chiltern Railways win top accolade at the BQF Awards Chiltern Railways has been recognised at the British Quality Foundation (BQF) UK Excellence Awards as number one for their commitment to excellence and continued improvement. Chiltern were ranked the best among seven other finalists from a variety of industries in the Large Private Sector category. This is the third year running that Chiltern have been recognised at the awards ceremony,…
Chiltern Railways introducing new timetable from Monday 12 April Chiltern Railways will be introducing a new timetable from Monday 12 April to coincide with the next step in the Government’s roadmap for easing lockdown restrictions in England. The new timetable will increase services on the London Marylebone – Amersham – Aylesbury line as well as providing more services between London and Oxford, and London and Birmingham, as non-essential…
A ninja enabled gate Even more Chiltern Railways customers are set to travel ‘ticket free’ as part of a market-leading trial of ‘post-pay’ technology which is this week being extended following a successful initial pilot. Chiltern Railways and their technology partner, SilverRail, have confirmed the trial of post-pay technology will be extended to two additional Chiltern stations and be extended until August of this year. Passengers taking part…,…
Leaf Fall Overgrown disused track near Princes Risborough in Autumn. Photo credit @yo_nelson instagram, Click here, to find out more about how leaf fall may affect your journey. , What’s wrong with leaves on the line?, Throughout Autumn wet leaves fall on the rails and are then crushed to a slippery pulp. This can cause our trains to slide when accelerating and braking, and potentially interfere with the safe working of track circuits.…
As a train operator with a diesel only fleet, the management of our fuel use and air quality is particularly important to us. The railway lines Chiltern Railways operate over are not electrified and we are working closely with the Department for Transport on developing a fleet strategy which supports our commitment to sustainability and decarbonisation. We introduced the Driver Advisory System – DAS – to our fleet of trains to help reduce the…,…
Leaf Fall Overgrown disused track near Princes Risborough in Autumn. Photo credit @yo_nelson instagram, Click here, to find out more about how leaf fall may affect your journey., What’s wrong with leaves on the line?, Throughout Autumn wet leaves fall on the rails and are then crushed to a slippery pulp. This can cause our trains to slide when accelerating and braking, and potentially interfere with the safe working of track circuits.…
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via…
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…