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CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR 92% passenger satisfaction rating makes Chiltern best franchise in UK (NRPS) Chiltern Railways highest-scoring London commuter service (Which?) Passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. Today’s NRPS result comes less than a week after…
Chiltern Railways unveil new bike racks at Bicester Stations Chiltern Railways yesterday unveiled more than 100 new bike spaces at their Bicester North and Bicester Village stations. The new cycle facilities mean there are now 136 cycle spaces at Bicester North station, an increase of 58%, and 182 cycle spaces at Bicester Village station, an increase of 102%. Councillor Lynn Pratt joined Chiltern Railways area manager Scott Plastow to officially…
Advice for customers dealing with medical emergencies on train, If you or a fellow passenger falls ill on the train, there are a number of points to consider when calling for help:, Seek the help of traincrew. Do this in person if there is a Train Manager (who usually resides in the rear cab of the train), but if no one is available in the train, use the passenger alarm to contact the driver directly. To ensure the most effective response to the…
From Monday 29 July, the cost to park at most of our stations has increased., To view the updated car parking tariff, please click here; We've put together some FAQs which will help explain why this change has happened., Q1) Why has Chiltern Railways increased car park tariffs?, The revenue generated by car parking helps us to maintain and manage our car parks and is reinvested to help make future improvements. It has been 4.5 years since there…
Accepting the award Chiltern Railways was named Train Operator of the Year at the 20th Rail Business Awards in London last night. In making the award, the Rail Business Awards judges said this was Chiltern’s year. They noted that in addition to completing and launching the new route to Oxford, Chiltern has achieved some impressive scores in the National Passenger Survey for punctuality, reliability and overall customer service. They also said…
Bringing a touch of Morning Sunshine to Warwick Parkway Station Chiltern Railways are very pleased to announce that start-up coffee shop Morning Sunshine will be opening at Warwick Parkway station this month. We sat down with Myles and Ashley to find out a bit more about them ahead of the official re-opening of Warwick Parkway station and Morning Sunshine coffee shop. , Tell us a bit about yourself, , Ashley:, I’m a 27-year-old caffeine fanatic…
25 Jul 2017 15:58, Passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 92% in Transport Focus’ National Rail Passenger Survey (NRPS). Local operator Chiltern, an Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90%), satisfaction with how requests to station staff were handled (96%)…
28 Sep 2017 12:03, Bicester Village Station was named Small Station of the Year at the National Rail Awards on 21st September 2017. Bicester Village Station opened in October 2015 as part of Chiltern’s new route between Oxford and London. In making the award, the National Rail Awards judges noted the “thoughtful customer service touch”, by the provision of foreign language signage to cater for the large numbers of customers visiting the shopping…
Chiltern Railways makes amendments to timetable following key worker feedback Chiltern Railways will be making some minor amendments to their timetable from Monday 13th April following feedback from key workers. The train operator is currently running a reduced timetable reflecting Government advice that people should stay at home unless their journey is essential. These changes include two additional trains in Oxfordshire, the 0600 Banbury –…
Introducing our Travel Safe Officers who will be out and about at trains and stations to help keep everyone safe. They are also there to lend a helping hand or help if you have question about your journey. These colleagues operate as capable guardians and have been trained to standards that shape the Railway Safety accreditation scheme which is managed by the British Transport Police. Their duties and deployment will deliver a safer and more…
All aboard the Chiltern Railways Story Train! Pupils from Edward Wilson Primary School in London took part in Chiltern Railways’ first Story Train event on Friday 06 th December. The excited Year 2 children enjoyed a storytelling adventure ride across the Chilterns with Sarah Coyle, author of ‘The Biggest Story’. Pupils and teachers were drawn into the story of Errol and joined in by playing out animals, using props and chanting to save the T-…,…
18 Jul 2017 14:22, On Friday June 23, the Bicester to Oxford Collaboration was named winner of the prestigious Cross Industry Partnership Award for the delivery of the Chiltern Railways’ Oxford to London service and the first phase of the East West Rail programme at the Rail Industry Innovation Awards 2017. Rob Mole, East West Rail project manager at Network Rail, speaking on behalf of the collaboration, said: “The Oxford to London project and…
Chiltern Railways reveals the region's busiest train services as new tech launches to alert rail passengers before they leave home New data published today by Chiltern Railways reveals the busiest train services since the lockdown was eased. The data comes as train operators launch new technology that will mean rail passengers along the Chiltern route can be alerted to busy trains and stations before they leave home, helping them stagger their…
Chiltern Railways changes timetable from Monday 4th January to provide certainty for customers Chiltern Railway services from Monday 4th January will be moving to a slightly reduced timetable to ensure that vital train services for those needing to travel can keep running. Overall, the new timetable represents a reduction of 42 trains each weekday and customers should check their train times on the Chiltern website before travelling. The move…
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…
Chiltern Railways were recently announced as winners of the 2019 British Quality Foundation (BQF) Award for Excellence in Employee Engagement. The award acknowledges organisations that have demonstrated how they harness the talents and creativity of their staff, helping to make their organisation a better place to work. The other shortlisted companies included Adecco Group, National Express (UK Bus and UK Coach), Safemove and Involvement…
Aylesbury station officially reopens following refurbishment work Aylesbury station was officially re-opened on Friday 3 May following several months of improvement work. The station has been modernised with a new open plan ticket office and is one of a number of stations across the Chiltern network undergoing refurbishment work. The station was officially opened by Chiltern Railways Managing Director Dave Penney and Mayor of Aylesbury…
Visit the 18th century stately home with Chiltern Railways, Waddesdon Manor was built by Baron Ferdinand de Rothschild between 1874 and 1885 to display his collection of arts and to entertain the fashionable world. Opened to the public in 1959, Waddesdon Manor is managed by the Rothschild Foundation, a family charitable trust, on behalf of the National Trust, who took over ownership in 1957. It’s home to the Rothschild Collections of paintings,…
• Chiltern Railways top London and South East Operator and second in the UK for reputation (1st - Grand Central). Chiltern also number 1 for positive social media sentiment. The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The Index is produced by BDRC , a research and consultancy agency, and is based on 4001 online interviews with…
Very important puppy visits Leamington Today (23rd August), Chiltern Railways welcomed a VIP - Very Important Puppy - to Leamington Spa station. Albert, a would-be Guide Dog, visited the station as part of his training and met the staff member who named him. Albert was the third puppy to be sponsored by Chiltern Railways through collection boxes on stations. He is now six months old and is half way through the puppy walking stage and has…