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If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service. Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard…
Improvements for Silver Sets, Improvements for Silver Sets, From late-July until early-2020, we will be running a program of heavy maintenance work on each of our four silver set trains. Customers who normally travel on the 0710 Kidderminster to London Marylebone and the 1615 London Marylebone to Kidderminster are most likely to notice this as their silver train will be replaced with another train. Each silver train will go away, one at a time,…
Updated 16th July 2021, With the anticipated removal of the requirement to observe Social Distancing on 19th July, the content of this page is currently under review. For customers travelling in to London on our ‘Via Amersham’ Metropolitan Line services on weekday mornings before 08:00 am, we do recommend that customers board our trains towards the rear where there is usually plenty of space all the way to London. For information on our capacity…
London’s Marylebone Station is set to become home to innovative air cleaning technology, with the launch of four large clean air zones. The installation, which marks United Nations World Cities Day (WCD), has been designed by Airlabs – a team of atmospheric chemists and airflow engineers dedicated to reducing people’s exposure to air pollution. The initiative adapts traditional Out Of Home (OOH) advertising space to emit clean air in the area…
Chiltern Railways wins Sustainable Development Award at National Rail Awards Chiltern Railways has won the Sustainable Development Award at the National Rail Awards. The award recognises the work the train operator has undertaken to the long-term sustainability of the railway industry. During the last 12 months, Chiltern Railways has taken its commitment to both local communities and wider environmental issues to a new level with several large-…
• Chiltern Railways is still running trains between Birmingham Moor Street and London Marylebone this weekend, while engineering works take place on other lines (Birmingham New Street and London Euston) but warns customers to “check your journey before you travel”. • Services will be extremely busy, and customers should buy before travel and leave plenty of time for their journey Chiltern Railways is gearing up for the Bank…
Chiltern Railways reveals the region's busiest train services as new tech launches to alert rail passengers before they leave home New data published today by Chiltern Railways reveals the busiest train services since the lockdown was eased. The data comes as train operators launch new technology that will mean rail passengers along the Chiltern route can be alerted to busy trains and stations before they leave home, helping them stagger their…
Chiltern Railways and CrossCountry are helping the region’s economy recover from Covid-19 by pledging £300,000 to the Apprenticeship Levy Transfer Fund set up by the West Midlands Combined Authority (WMCA) to boost jobs and skills at smaller businesses. The train companies are part of the Arriva group, one of the leading providers of passenger transport in Europe, are the first train operators to join the scheme. The WMCA set up the…
Accepting the award Chiltern Railways was named Train Operator of the Year at the 20th Rail Business Awards in London last night. In making the award, the Rail Business Awards judges said this was Chiltern’s year. They noted that in addition to completing and launching the new route to Oxford, Chiltern has achieved some impressive scores in the National Passenger Survey for punctuality, reliability and overall customer service. They also said…
Accepting the award Chiltern Railways has been added another accolade to its growing list of awards so far in 2018. On Thursday 15 March, the company was awarded the Innovation in Customer Experience Award at the 2018 Business Quality Foundation UK Excellence Awards at the historic Guildhall in London. The award recognises organisations that have enhanced the customer experience by implementing new and innovative strategies. Chiltern’s entry…
Chiltern Railways were recently announced as winners of the 2019 British Quality Foundation (BQF) Award for Excellence in Employee Engagement. The award acknowledges organisations that have demonstrated how they harness the talents and creativity of their staff, helping to make their organisation a better place to work. The other shortlisted companies included Adecco Group, National Express (UK Bus and UK Coach), Safemove and Involvement…
Chiltern announces appointment of new Operations Director Chiltern Railways, the Arriva UK Trains company, has announced the appointment of Mark Goodall as its new Operations Director. Chiltern, which holds its rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire. Mark will be focused on delivering high levels of train performance as well as ensuring the continued…
Rail passengers travelling between the Midlands and London are being advised that train services are expected to be extremely busy over the upcoming Easter bank holiday weekend due to essential engineering works. Chiltern Railways and Network Rail are advising people to travel either side of the bank holiday weekend (Thursday 14 April and Tuesday 19 April) before and after the essential upgrades. Customers are warned that all services are…
Chiltern Railways win top accolade at the BQF Awards Chiltern Railways has been recognised at the British Quality Foundation (BQF) UK Excellence Awards as number one for their commitment to excellence and continued improvement. Chiltern were ranked the best among seven other finalists from a variety of industries in the Large Private Sector category. This is the third year running that Chiltern have been recognised at the awards ceremony,…
Accepting the award Chiltern Railways has been added another accolade to its growing list of awards so far in 2018. On Thursday 15 March, the company was awarded the Innovation in Customer Experience Award at the 2018 Business Quality Foundation UK Excellence Awards at the historic Guildhall in London. The award recognises organisations that have enhanced the customer experience by implementing new and innovative strategies. Chiltern’s entry…
Chiltern Railways announces new Managing Director Chiltern Railways, the Arriva UK Trains company, has announced the appointment of Richard Allan as its new Managing Director. Chiltern, which has recently signed a new agreement with the Department for Transport (DfT), runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire. Richard Allan, formerly People & Strategy Director and Deputy Managing…
Chiltern Railways will run a festival timetable to help customers make their preparations for the Christmas getaway and the festive period. The company will be one of the only operators open between Oxford and London Marylebone on a selection of dates, as engineering work takes place between Reading and London Paddington on 23rd, 24th and 30th December. As a result, Chiltern Railways will be adding over 16,000 seats on these dates and they…
Bringing a touch of Morning Sunshine to Warwick Parkway Station Chiltern Railways are very pleased to announce that start-up coffee shop Morning Sunshine will be opening at Warwick Parkway station this month. We sat down with Myles and Ashley to find out a bit more about them ahead of the official re-opening of Warwick Parkway station and Morning Sunshine coffee shop. , Tell us a bit about yourself, , Ashley:, I’m a 27-year-old caffeine fanatic…
Passengers doing yoga on the train - “Choo-Choo”, “Aisle Twist” and “Train Tracks” were just some of the new train yoga moves trialled by Chiltern passengers in a bid to promote mindfulness Partnering with the University of Oxford Mindfulness Centre, Chiltern Railways have launched the UK’s first ever train yoga promoting mindfulness to counteract an increasing reliance on digital devices, and a transformation into phone zombies. Trialling…
Passengers do a yoga class on a train - “Choo-Choo”, “Aisle Twist” and “Train Tracks” were just some of the new train yoga moves trialled by Chiltern passengers in a bid to promote mindfulness Partnering with the University of Oxford Mindfulness Centre, Chiltern Railways have launched the UK’s first ever train yoga promoting mindfulness to counteract an increasing reliance on digital devices, and a transformation into phone zombies. Trialling…