GroupSave and Small Group ticket changes
In line with other train operators, Chiltern has introduced restricted dates for GroupSave and Small Group tickets on key days when the network is expected to be extremely busy. This allows us to manage capacity and avoid crowding.
Preparation work for the brand new high speed…
Meet our staff : A Conversation with Phil Whitehead
What’s your current role, and history at the company?
Interim Revenue Protection Manager. I manage and support the Customer Service Inspectors (CSI) to reduce ticketless travel. My first role on the railway was in the ticket office. I was 17, and shocked that a working…
Leamington Spa car parks
Old Warwick Road is being resurfaced by Warwickshire County Council. The work will take place during the evening from 22.00 until 06.00 and will effect access to and from the station car park on the Old Warwick road, and the car park at the front of the station on the following dates:…
Extra “Bubble Car” services scheduled to say farewell
In response to increased interest from customers wishing to travel on the heritage class 121…
Our new timetable starts on Sunday 21 May 2017
Our new timetable starts on 21 May 2017. We have made minor changes to the timetable to enhance reliability and improve capacity, these include:
•Alterations to some morning and evening peak services
•Changes to station stopping patterns for some services
•…
Car Park Operations
From 8th May APCOA Parking will assume responsibility for day to day management of our car parks including patrols and enforcement. Parking Charge Notices issued for transgression of the terms and conditions of parking from that date will be managed by APCOA rather than…
Changes to Chiltern's catering service
Following an extensive review, we are sorry to announce that as of 20 May 2017, Chiltern Railways will no longer provide on-train catering services. This affects both the Espresso Bar on our silver trains and the trolley service that operates on certain long-distance services.
…Bicester North - Bicester Village shuttle bus
As of Monday 1 May, valid monthly or longer Season Ticket holders can use the Bicester Village shuttle bus to travel between our Bicester stations, allowing you the flexibility to park at one station and travel from another.
The shuttle bus will run from the current bus stop at…
An Apology
We’d like to apologise to customers who experienced disruption yesterday evening.
A points failure at Marylebone station prevented use of platforms 5 and 6 during the afternoon and evening peak. Engineers worked to resolve the issue, however, unfortunately a number of timetabled services…