Penalty Fares Overcharging
We've discovered an administrative error that resulted in some passengers issued with a penalty fare being overcharged.
This error only affected a small proportion of the penalty fares we issued between April 2018 and July 2019. The fares were issued for the correct reason - to…
Short Form Update
A message from the Customer Service Director
Dear Customers,
Please accept my apologies for the ongoing disruption caused by trains needing maintenance. I know how frustrating it is when your train turns up and it’s shorter than normal. We recognise that…
Chiltern Railways named best train operator for customers in London and the South-East
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The train company were also ranked number 1 for positive social media sentiment.
Chiltern has topped the social media table in…
Leaf Fall 2020 timetable starts early October
Aylesbury to London Marylebone via Amersham line
- During leaf fall season, trains…
Chiltern Railways Car Park Tariff Change
Effective from 22nd July the cost of a car park season ticket (weekly, monthly, and annual) will increase at some Chiltern Railways stations. Single day charges are not changing, although car park season tickets will continue to offer the best-value option. Any car park…
Improvements for Silver Sets
Improvements for Silver Sets
From late-July until early-2020, we will be…
Gerrards Cross station officially reopens following refurbishment work
Gerrards Cross station was officially re-opened on Friday 5th…
Travel Advisory for Chiltern Customers for 1st and 2nd June and Sunday 9th June
Chiltern Railways has advised customers travelling on the weekend of the 1st and 2nd of June and Sunday 9th June that there will be track improvement work taking place at Wembley Stadium station. As a result, the line between London Marylebone and Gerrards Cross…
Chiltern Railways wins award for excellent employee engagement at UK quality awards
Chiltern Railways were recently announced as winners of the 2019 British Quality Foundation (BQF) Award for Excellence in Employee Engagement.
The award acknowledges organisations that have demonstrated how they harness the talents and creativity of their staff, helping…