Short Form Update 11th Oct 2019
A message from the Customer Service Director
Dear Customers,
The availability of our fleet continues to be an area of focus for Chiltern Railways. We have seen improvements in the situation over the past two months, but there still remains work to do to…
The Chiltern Railways Leaf Fall timetable starts on Monday 7th October
Chiltern Railways’ Leaf Fall…
The Chiltern Railways Leaf Fall timetable starts on Monday 7th October for customers in Aylesbury
Chiltern Railways customers may find…
Chiltern Railways trials the UK’s first 3D printed train parts
Chiltern Railways has become the first UK train operator to trial 3D printed…
Chiltern Railways wins the Sustainable Development Award at the National Rail Awards
Chiltern Railways has won the Sustainable…
Chiltern Railways to support stranded Thomas Cook customers
Chiltern Railways are relaxing ticket rules to help Thomas Cook customers affected by the company’s collapse. Customers who were booked on a…
Penalty Fares Overcharging
We've discovered an administrative error that resulted in some passengers issued with a penalty fare being overcharged.
This error only affected a small proportion of the penalty fares we issued between April 2018 and July 2019. The fares were issued for the correct reason - to…
Short Form Update
A message from the Customer Service Director
Dear Customers,
Please accept my apologies for the ongoing disruption caused by trains needing maintenance. I know how frustrating it is when your train turns up and it’s shorter than normal. We recognise that…
Chiltern Railways named best train operator for customers in London and the South-East
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England. The train company were also ranked number 1 for positive social media sentiment.
Chiltern has topped the social media table in…