Search Results for - lost
Below are the many ways you can get in touch with us, If you are applying for compensation for a journey, after May 1st 2022, please go to the new Delay Repay Compensation page., Refunds, Complaints, General enquiries and Praise, If you are looking to apply for a refund or have a complaint to raise. For more information please visit the new refund information page. Customer form, Facebook Messenger, Have an urgent query that you need one of…
If your tickets are lost in the post prior to your date of travel, for a 1st Class or Special Delivery ticket, please call our customer service team on 03456 005 165 (option 1, option 2)
Services will be held at the following Chiltern Railways stations to remember railway staff lost in conflict: • London Marylebone – 1 November 2017 at 10:50 • London Marylebone - 9 November 2017 at 10:45 • Birmingham Moor Street station - 12 November at 10:45 • Leamington Spa station - 12 November at 14:00
To commemorate Remembrance Sunday, Chiltern Railways will offer complimentary travel for military personnel in military uniform or carrying military identification across its entire route. They will also provide free travel for Veterans who are carrying identification, wearing military uniform or wearing the Veterans’ badge. The operator will provide this benefit on Sunday 11th November to honour those lost in military service and to allow…,…
Smartcards are more secure, durable and flexible than their paper equivalents. , Secure., If your Smartcard is lost or stolen, you can block it so that no one else can use it. You can do this yourself through your online account or by calling us on 03456 005 165. , Durable., You will no longer have to queue up to change their tickets when they fade or when the magnetic stripe wears out. , Flexible., You can purchase tickets online or…
Mind logo It’s Mental Health Awareness Week from 14-20 May and we’ve partnered with Mind to give you 5 ways to health and wellbeing while you travel. , 1. CONNECT, Take the time to call or text someone whom you have recently lost touch with. , 2. LOOK UP, There’s a big, wide world out there. Try putting down your phone and enjoying the scenery instead. Have you seen the lambs along our route? What about the spring flowers? Alternatively, do…
Chiltern Railways launch first of a kind commuter podcast Chiltern Railways has today launched a podcast to discuss customer questions and give the inside track on a range of subjects, complementing other initiatives such as Tweet the Manager and Meet the Manager. ‘Inside Track’ will be available on iTunes, Spotify, Soundcloud and on the Chiltern Railways onboard WiFi. Each episode is around 30 minutes and there is a total of six episodes in…,…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…