Search Results for - refunds
Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Tickets are sold as single tickets. Tickets must be purchased by 18:00 the day before the date of travel. Tickets can be purchased online or at a station ticket office. Standard Railcard discounts apply for those who can produce a Railcard upon request. Where applicable, you must travel in the Class and reserved seat(s) shown on the ticket(s). If the…
Yes - if you have purchased a ticket and your train is cancelled or delayed, and you choose not to travel, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable. You must write to the original retailer or Train Company (from whom the ticket was purchased…
We know rail fare information can be overwhelming, with lots of train ticket types to choose from. Our handy guide explains the differences between them, and helps you find the right ticket type for you., All our tickets are available to buy online , from our app or from your nearest ticket office. You can also make further savings on your ticket when you use a railcard. Visit our Railcards and Travelcards page for further information., Summary…
We would like to sincerely apologise to our customers that our train service will be severely impacted throughout the four-week period of industrial action by the RMT union. This is not the service you have come to expect from Chiltern Railways, and we apologise for the impact this will have on you, particularly at this time of year. We have had to take this difficult decision because of the cumulative impact of RMT strikes and a ban on…
Product Info, How can I buy a Flexi Season ticket?, If you have a Smartcard, you can buy your Flexi Season ticket online and add it to your Smartcard using the Chiltern Railways app. More information about how to do this will be available soon. Make sure you do this before you travel. If you don’t have a Smartcard then please allow plenty of time to get one before you travel - they can take up to 5 days to arrive by post., How do you use a Flexi…
It is with great sadness that the death of Her Majesty The Queen has been announced. We send our condolences to the Royal Family., Many people from across the country will wish to travel in the coming days to pay their respects to Her Majesty the Queen and the rail industry is working hard to enable people to do that. However, we would urge people to check service details before travelling and to be prepared for very busy trains and stations.,…
Product Info, What is the Great British Rail Sale?, The train companies, working together in partnership, are offering up to 50% off selected Advance tickets on over 1 million journeys from participating retailers., Which train companies will be taking part in the Great British Rail Sale?, The following train companies will be taking part in the Great British Rail Sale: Chiltern Railways, Southeastern, London North Eastern Railway, Avanti West…
Please check our Passenger’s Charter . If you cannot find your complaint answered, write to us stating the details of your case. We will review claims on a case by case basis. If you have paid for an additional service that you did not receive, then you will normally be entitled to a full refund of the additional charge and you should contact the Customer Services team. Where you did not pay anything for the service, you will not normally be…
All train companies have rail industry refund processes that work in parallel with the CRA, details of which are set out in the National Rail Conditions of Travel . What you can claim for, and how much you can claim, is in the National Rail Conditions of Travel – you should also look at our Passenger’s Charter . If your train is delayed or cancelled, and you do not travel, you can claim for a full refund. If your train is delayed and you do…
In exceptional circumstances we may, at our discretion, consider claims for other losses beyond the cost of your ticket. If you wish to ask us to consider making a discretionary payment, please go to our Delay Repay page . Alternatively you can write to our Customer Relations team with details of your claim at: Freepost Chiltern Railways Please note that this does not affect your statutory rights under the Consumer Rights Act (CRA)., Please…
The best value Chiltern Fares. Guaranteed., When you book direct with us, using our website or app , you’ll never pay a credit card, debit card or booking fee. So you can be sure you’re always getting the best value. Any Chiltern ticket. For any journey. At any time. Because we’re so confident you won’t find our fares cheaper anywhere else, if you do spot the same fare cheaper elsewhere online on the same day of purchase, we’ll refund you the…
, Chiltern Railways Websites, Terms of Use, PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITE, What's in these terms ?, These terms tell you the rules for using our websites https://www.chilternrailways.co.uk/ and https://buy.chilternrailways.co.uk (our sites)., Who we are and how to contact us, https://www.chilternrailways.co.uk/ and buy.chilternrailways.co.uk are sites operated by The Chiltern Railway Company Limited…
Customers are advised not to travel on Monday 18th and Tuesday 19th July due to extreme temperatures. The heat will cause disruption to our infrastructure and will lead to lengthy delays, short notice cancellations and a significantly reduced timetable., Extreme temperatures are forecast across the Chiltern Railways network this weekend and early into next week. On warm days rails in direct sunshine can be as much as 20 degrees centigrade above…
This depends on the terms and conditions of the ticket you have purchased. If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change we advise you to cancel and obtain a refund and re-book. If your ticket is a First or Standard Advance (for travel on a specific booked train), your ticket can be amended prior to the booked time of departure, subject to an amendment fee of £10 per ticket plus any difference in fare that…
If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service. Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard…
Tickets are only valid on the dates permitted as printed on your ticket. Tickets that have been purchased with an “any available route” option can be used with any train company that operates between the stations you wish to travel. Any time tickets are the most flexible and can be used on any train on the chosen day of departure for the journey you have booked. An anytime ticket allows you to return on any train within the dates displayed on…
Promotional seat sale is for the lowest pricepoints for Advance fare ticket(s), discounted by 50% on one-way tickets and subject to availability. Promotion booking period will run from from 10.00 on Monday 16 January until 23.00 on Monday 6 February 2023 or until all Sale tickets have been sold, whichever is sooner. 50,000 standard class seats available to purchase. Promotion may end sooner if ticket allocation sells out – when they’re gone,…,…
Please be advised that, customers will be unable to purchase any Smartcard tickets between 0900 and 1700 on Thursday 25th February, . This is due to an industry-wide update to Smartcards. , Tickets bought on Smartcards before or after that time will not be affected and will work at the gates as expected, , so customers already holding Smartcards with valid products will be able to use their card as normal. We are very sorry for the inconvenience…
Children under 16 years travel for £1 when travelling with one fare paying adult on a London Family Travelcard. Example: Family Travelcard from Birmingham Moor St. to London Marylebone, an adult pays £39 and child’s journey costs £1 – total to pay £40. Up to four children can travel for £1 each with one fare paying adult with a London Family Travelcard., London Family Travelcard terms and conditions, Valid for one day return journey to London. …
Tickets from Friday 18 February, Last update: , 08:47 19th Feb 2022 , Services on Saturday and the weekend - PLEASE CHECK YOUR JOURNEY BEFORE YOU TRAVEL, Whilst we have worked hard overnight with Network Rail to reopen the network following Storm Eunice, there's still, a risk of disruption on Saturday, . Although we aim to resume service as close to normal as possible,, please anticipate disruption on Saturday morning. , Services will be very…