Search Results for - refunds
This depends on the terms and conditions of the ticket you have purchased. If your ticket is an Anytime, Off-Peak or Super Off-Peak fare and you wish to change we advise you to cancel and obtain a refund and re-book. If your ticket is a First or Standard Advance (for travel on a specific booked train), your ticket can be amended prior to the booked time of departure, subject to an amendment fee of £10 per ticket plus any difference in fare that…
Contact us, Customer service assistant at the ticket office in Marylebone If you need information regarding refunds, compensation and contact information. Customer form, FAQ's, Customer service assistant helping a customer at Marylebone Have a question for us? Have a look at our FAQ section and find the answers. Frequently asked questions, Bikes, A person cycling by a lake Find out more about bike storage, hiring a bike, cycle routes and…
Product Info, What is the Great British Rail Sale?, The train companies, working together in partnership, are offering up to 50% off selected Advance tickets on over 1 million journeys from participating retailers., Which train companies will be taking part in the Great British Rail Sale?, The following train companies will be taking part in the Great British Rail Sale: Chiltern Railways, Southeastern, London North Eastern Railway, Avanti West…
Tickets are only valid on the dates permitted as printed on your ticket. Tickets that have been purchased with an “any available route” option can be used with any train company that operates between the stations you wish to travel. Any time tickets are the most flexible and can be used on any train on the chosen day of departure for the journey you have booked. An anytime ticket allows you to return on any train within the dates displayed on…
If you have paid for a First Class ticket and no First Class seats are available (or where a First Class carriage was advertised but not available), then you will be able to claim through the train company on which you were travelling for the difference in fare between your fare and a walk-up standard class fare for the same service. Please note that occasionally a promotional or Advance First Class fare can be cheaper than the walk-up Standard…
Storm Goretti: Significantly reduced service on Friday 09 January, Customers travelling with Chiltern Railways are advised that due to Storm Goretti, a significantly reduced service (50 per cent of normal timetable) will be in place on Friday 09 January., Customers should check before they travel today, as services may be subject to disruption due to the adverse weather experienced across parts of the network. Services may be amended at short…
Children under 16 years travel for £1 when travelling with one fare paying adult on a London Family Travelcard. Example: Family Travelcard from Birmingham Moor St. to London Marylebone, an adult pays £39 and child’s journey costs £1 – total to pay £40. Up to four children can travel for £1 each with one fare paying adult with a London Family Travelcard., London Family Travelcard terms and conditions, Valid for one day return journey to London. …
Please be advised that, customers will be unable to purchase any Smartcard tickets between 0900 and 1700 on Thursday 25th February, . This is due to an industry-wide update to Smartcards. , Tickets bought on Smartcards before or after that time will not be affected and will work at the gates as expected, , so customers already holding Smartcards with valid products will be able to use their card as normal. We are very sorry for the inconvenience…
Network Rail are temporarily changing how far in advance train timetables can be confirmed. Train times and tickets are usually available for customers to plan and book their journeys up to 12 weeks before departure. However, possibly until the end of 2022, some may not be available until closer to the date of departure., What this means for buying tickets, With only a small number of trains affected by this, we want customers to continue…
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via,…
INTERPRETATION, The following definitions and rules of interpretation apply in this agreement., 1.1 DEFINITIONS:, Business Day: , a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business., Conditions: , these terms and conditions as amended from time to time in accordance with Clause 14.7., Contract: , the contract between the Supplier and the Customer for the supply of Goods and/or…