Search Results for - Train times
You may be entitled to claim compensation if you are delayed in reaching your destination as a result of a delay or cancellation of a Chiltern Railways train service. Please visit our Compensation page for further details.
No, timetable changes will be communicated to customers on social media channels and on the website here . If your train is cancelled or delayed, For more information about the compensation please visit the compensation page .
Although we check the links on this page regularly to ensure they are up to date and correct, we can’t guarantee information provided by third parties. If you’re visiting London, you can choose from a range of tickets and modes of transport to get around. London Marylebone station is a short walk from Baker Street, Madam Tussaud’s and Regent’s Park amongst others – you’ll find a local area map here ., Add London travel to your rail ticket, Get a…
25 Jul 2017 15:58, Passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 92% in Transport Focus’ National Rail Passenger Survey (NRPS). Local operator Chiltern, an Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90%), satisfaction with how requests to station staff were handled (96%)…
When travelling with Chiltern and things don't go exactly to plan, you need the best information possible. We are working closely with Network Rail and the Rail Delivery Group as part of the rail industry's ' Smarter Information, Smarter Journeys Programme .' This programme aims to achieve a step-change in customer experience through the provision of better customer information, and by providing customers with all the information they want,…
Introducing our Travel Safe Officers who will be out and about at trains and stations to help keep everyone safe. They are also there to lend a helping hand or help if you have question about your journey. These colleagues operate as capable guardians and have been trained to standards that shape the Railway Safety accreditation scheme which is managed by the British Transport Police. Their duties and deployment will deliver a safer and more…
If you are delayed on a Chiltern Railways journey by more than 15 minutes you may be entitled to compensation. You must make a claim within 28 days of travel. To claim compensation either: Visit the Delay Repay page. or Download the Compensation Claim form to complete and post it to the address on the form with the tickets you are claiming compensation on. or Collect a claim form from any staffed Chiltern Railways station and send it to us. …
CHILTERN RAILWAYS CELEBRATES DOUBLE SUCCESS AS WHICH? AND NATIONAL RAIL PASSENGER SURVEY NAME THEM TOP OPERATOR 92% passenger satisfaction rating makes Chiltern best franchise in UK (NRPS) Chiltern Railways highest-scoring London commuter service (Which?) Passengers have rated Chiltern Railways the top franchise operator in the Which? and National Rail Passenger Survey (NRPS) customer polls. Today’s NRPS result comes less than a week after…
New railcard launched for Veterans Veterans travelling with Chiltern Railways can now benefit from discounted train fares thanks to the new Veterans Railcard. The card, which can be purchased now, provides up to a third off all peak and off-peak fares as well as discounted travel for a named person and up to four dependants when travelling with the Railcard owner. It is currently retailing at £21 for one year, although a three-year card option…
Young people are required to stay in education or training until their 18th birthday, but they only have access to half price child rail fares until their 16th birthday. This new card is designed to bridge that gap and provide an additional two years of Child Fares to support young people.
We're supporting Mind Chiltern Railways is proud to announce that mental health charity, Mind has been chosen as 2018’s charity of the year. Each year, the train operator and its staff work with a different charity to raise funds and awareness, partnering to support them with events and social media campaigns. In 2017, Chiltern worked with both Bowel Cancer UK and Brake, the road safety charity, where they helped raise over £24,000. Dave Penney…
Waste Management is an important part of our sustainability journey., To ensure we are doing as much as we can to reduce our overall waste production and meet our target, we bring together people from across the business each quarter for our waste management meetings to analyse our waste reports, identify areas of concern, share best practice and drive forward waste management initiatives. Since 2019 we have introduced recycling facilities on…
Stratford-upon-Avon, With more direct trains from the capital than ever before, the station is a short distance away from all the fantastic attractions in Stratford-Upon-Avon. Including The Swan Theatre, Shakespeare's birthplace and the Butterfly farm. View Stratford-upon-Avon station on map Birmingham Moor Street The station is located in the centre of Birmingham, a 5-minute walk from Birmingham New Street station. View Birmingham Moor Street…
Harrow-on-the-Hill, Harrow-on-the-Hill train station is a historic transport hub that connects commuters to London and beyond. Enjoy efficient travel and modern facilities in this well-situated station. View Harrow-on-the-Hill station on map, Aylesbury, The station is within walking distance of the town centre, with plenty of restaurants, pubs and bars. Aylesbury has direct links to London Marylebone, High Wycombe and Wembley Stadium. View…
Alan Riley Chiltern Railways, the Arriva UK Trains company has announced the appointment of Alan Riley as its new Customer Services Director. Chiltern, which holds a rail franchise until 2021, runs services between London Marylebone and the Midlands, Warwickshire, Oxfordshire and Buckinghamshire including Birmingham Moor Street station, Oxford and a new station built by the company to serve visitors to the shopping destination, Bicester Village…
Find out what we're doing to maintain our sustainability, At Chiltern Railways we aim to deliver easier, greener and better services for customers and local communities. This includes monitoring and seeking to reduce the impact our operations have on residents and lineside neighbors. As a predominantly diesel operator we have launched our 2030 Vision ( Chiltern Railways 2030 Vision | Chiltern Railways ) which sets our plans to modernise and…
Gerrards Cross, Get to London from just 19 minutes on the fastest direct service. View Gerrards Cross station on map, High Wycombe, Take a train to High Wycombe to explore the rolling countryside of the Chiltern Hills or see local art and furniture exhibited at Wycombe Museum. The station has good links to tourist attractions like the National Trust's West Wycombe Park and some of the most picturesque villages in the Chilterns. View High Wycombe…
Get there with Chiltern Railways, High Wycombe, Take a train to High Wycombe to explore the rolling countryside of the Chiltern Hills or see local art and furniture exhibited at Wycombe Museum. The station has good links to tourist attractions like the National Trust's West Wycombe Park and some of the most picturesque villages in the Chilterns. View High Wycombe station on map, Gerrards Cross, Get to London from just 19 minutes on the fastest…
Chiltern Railways have been rated the top operator to Birmingham and Oxford from London in the National Rail Passenger Survey (NRPS). The survey revealed that 94% of customers on the company's West Midlands routes and 91% in Oxford said overall the Chiltern Railways service was good or satisfactory. Whilst across the whole route 90% of people felt the same, higher than the national average of 83%. Chiltern Railways were ranked third across all…
Chiltern Railways named best operator for journeys from Birmingham and Oxford to London Passengers have once again rated Chiltern Railways the top operator for journeys to the West Midlands and Oxford from London in the National Rail Passenger Survey (NRPS) customer polls. In NRPS’ survey of Chiltern’s passengers, 90% of people said overall the Chiltern Railways service was good or satisfactory across the whole route, higher than the national…