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28 Sep 2017 12:03, Bicester Village Station was named Small Station of the Year at the National Rail Awards on 21st September 2017. Bicester Village Station opened in October 2015 as part of Chiltern’s new route between Oxford and London. In making the award, the National Rail Awards judges noted the “thoughtful customer service touch”, by the provision of foreign language signage to cater for the large numbers of customers visiting the shopping…
You may take up to two dogs or small domestic animals free of charge with you on a Chiltern train. Dogs must be kept on a lead throughout your journey, including any part of the station you are travelling through. Dogs must not use the seats on the train or at our stations. Animals other than a dog must be carried in a fully enclosed basket or pet carrier designed for the purpose with dimensions no bigger than 85 x 60 x 60 cm. Animals must be…
If you are travelling as a consumer, the CRA provides you with certain rights and remedies where we are at fault, including the right to a price reduction (i.e. money back) where a service has not been carried out with reasonable care and skill. The relevant part of the CRA has applied to rail passenger services since 1 October 2016. For more information about making a claim under the CRA, see https://www.gov.uk/consumer-protection-rights . The…
Please follow the delay repay link to apply for compensation.
Saturday 7th March 2026:, An amended timetable will be in operation, in respect of the following:, Planned engineering works (late night)., (Routine maintenance at Oxford). The railway is closed between Oxford Parkway and Oxford after 22.55, affecting all late night services to/from Oxford. During this period, rail replacement buses will operate between Oxford Parkway - Oxford and/or Bicester North - Oxford. , Sunday 8th March 2026:, An amended…
, Taxis, Lots of our stations have taxi ranks outside – to find out where these are located for your station check our individual station pages .
You have now unsubscribed from all service email. If you'd like to modify your marketing preference please visit our Preference Centre . Kind Regards, Chiltern Railways
Tickets that have been purchased with an “any available route” option can be used with any train company that operates between the stations you wish to travel.
No, timetable changes will be communicated to customers on social media channels and on the website here . If your train is cancelled or delayed, For more information about the compensation please visit the compensation page .
If your tickets are lost in the post prior to your date of travel, for a 1st Class or Special Delivery ticket, please call our customer service team on 03456 005 165 (option 1, option 2)
Mother's Day Competition Congratulations to the following people who won our Mother's Day competition. Sally Wrigglesworth Kayleigh Kimberley Deb Grogan Susan Layton Tyree Wheatley We hope your Mum loved the flowers and has a nice day out.
Get in touch with us as soon as you can. You can either visit our website to block your card or call our customer relations team on 03456 005 165. Once a card is blocked, it cannot be reactivated.
Railway engineering works in the Oxford area from summer 2023. Network Rail’s Oxfordshire Connect programme will upgrade Oxford station, expanding the railway infrastructure in the area and improving the local road network. The benefits of this programme include: A bigger, better station for everyone More services with East West Rail Additional rail capacity for future projects Improved and safer road layout for buses, bikes and pedestrians…
Compensation can be made via: Rail travel vouchers Charity donation BACs Credit card You might have a statutory right to receive compensation via the method you paid. Should an acceptable method not be listed above then please call 0345 6005165 option 3 then option 4.
If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you may be entitled to compensation. You must make a claim within 28 days of travel. For more information on compensation please click here .
There are FA cup semi finals at Wembley Stadium on both Saturday and Sunday this weekend. There are changes to train time times. Click one of the links below for more detail : Saturday 21st April Sunday 22nd April We apologise for any inconvenience these changes may cause.
We're keeping our passengers connected by offering onboard WiFi wherever we can along our routes. Due to the nature of the 3G and 4G mobile connections, speeds and connectivity will vary depending on where we are and how many people are online. As we've made our media content free for all passengers, it's not a service that is included in our refund policy.
Our free Wifi uses several 3G and 4G signals, so the quality of the internet connection will vary depending on where you are along our route and how many people are using the free WiFi at any one time. If you lose your connection, we're probably just passing through an area with a weak signal. If this happens, there is no need to reconnect once the signal improves - you'll be connected again automatically.
Chiltern Railways is proudly part of Arriva, one of the largest providers of passenger transport in Europe with 60,000 employees delivering more than 2.2 billion passenger journeys every year. Today Arriva launches “2017 in Focus” – which provides an overview of 2017 and business results alongside showcasing some of our achievements over the past 12 months. The report highlights: • Putting our customers first • Making a difference to the…
All train companies have rail industry refund processes that work in parallel with the CRA, details of which are set out in the National Rail Conditions of Travel . What you can claim for, and how much you can claim, is in the National Rail Conditions of Travel – you should also look at our Passenger’s Charter . If your train is delayed or cancelled, and you do not travel, you can claim for a full refund. If your train is delayed and you do…