Rowley Regis

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from ticket office
  • Information Services Open
    Monday - Thursday - 00:06 to 19:00
    Friday - Saturday - 06:00 to 20:00
    Sunday - 10:00 to 15:00
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

    On both platforms

• Ticket buying and collection

  • Ticket Office
    Monday - Thursday - 06:00 to 19:00
    Friday - Saturday - 06:00 to 20:00
    Sunday - 10:00 to 15:00
    

    A Ticket Vending Machine is located on Platform One.

  • Prepurchase Collection
    : Available
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Validator
    : Not available

• All station facilities

  • First Class Lounge
    : Not available
  • Seated Area
    : Available
  • Waiting Room
    : Available
  • Trolleys
    : Not available
  • Station Buffet
    : Not available
  • Toilets
    : Not available N/A
  • Baby Change
    : Not available
  • Showers
    : Not available
  • Telephones
    : Not available Usage Type: Cards And Coins
  • Wi Fi
    : Not available Find WiFi Hotspots around Lye station
  • Web Kiosk
    : Not available
  • Post Box
    : Not available
  • Tourist Information
    : Not available
  • Atm Machine
    : Not available
  • Bureau De Change
    : Not available
  • Shops
    : Not available

• Accessibility and mobility access

  • Helpline
    0800 0248998
    
    https://www.nationalrail.co.uk/
    Monday - Sunday - 08:00 to 22:00
  • Staff Help Available
    Monday - Thursday - 06:00 to 19:00
    Friday - Saturday - 06:00 to 20:00
    Sunday - 10:00 to 15:00
  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available

    A Ticket Vending Machine is available on Platform One.

  • Height Adjusted Ticket Office Counter
    : Available

    There is an accessible Ticket Office window at Rowley Regis station  The counter on this window can be lowered to help wheelchair users and other customers.

  • Ramp For Train Access
    : Available
  • Accessible Taxis

    Accessible taxis are not available

  • Accessible Public Telephones

    Public telephones are not accessible

  • National Key Toilets
    : Not available N/A
  • Step Free Access

    Step-free access to Kidderminster platform via ramp. Step-free access to Birmingham platform via ramp. Step-free access between platforms is 120m. Platform to train ramp kept in Booking Hall. 3 entrances to Booking Hall - 2 step free and 1 via steps.Coverage: whole Station

  • Impaired Mobility Set Down
    : Not available
  • Wheelchairs Available
    : Not available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 38
    Sheltered: No
    Cctv: Yes
    Type: Stands
  • CarPark
    
    
  • Rail Replacement Services

    In the event of engineering the bus/coach will collect from: Picks up/sets down on Station Road, located at the main entrance to the station building.

  • Taxi Rank

    Four Star 01384 894344, A to B 01384 353535, A and A 01384 893939.

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

• Passenger services

  • Customer Service

    Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

    Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    **Rowley Regis Station is accredited by the Secure Station Scheme**

  • Left Luggage
    : Not available
    
  • Lost Property
    : Not available