With a large network of destinations, we strategically engage with stakeholders at all levels, from political stakeholders to local business groups. We organise face to face regular engagements across the year, from in person meetings to strategy sessions with our Executive team.
Industry stakeholders
Department for Transport
We are contracted by the Department for Transport who hold us to account on our operational performance and customer service delivery. Our current contract was signed in 2021 and runs until 2027. For more information please visit the government website: https://www.gov.uk/government/publications/chiltern-railway-company-limited-2021-rail-contract
Network Rail
We have a close working relationship with the Network Rail who operate and maintain our infrastructure. We are part of the Central Region – For more information please visit: https://www.networkrail.co.uk/running-the-railway/our-routes/central/
Political stakeholders
Route Members of Parliament
We regularly engage with our route MPs, responding to constituents feedback and keeping them updated on our strategic priorities. Please contact your local MP or the Stakeholder team for more information.
Local Councils
We have a range of different councils which operate across our route from county councils to town councils and metropolitan authorities. We work closely with these groups to get feedback on our services and to deliver improvement projects to the built environment around out stations. Please contact your local council or the Stakeholder team for more information.
Local stakeholders
We engage with a diverse range of local stakeholders, from business improvement districts to tourist boards and rail user organisations. If you have a query or would like to discuss a collaborative project then do get in touch.
Community and charity stakeholders
We work closely with community groups including station adoption groups and our community rail partnerships (CRPs). Please see our community page for more information. And for more on the work we do with our charities, see our charity page.
Key information
For general stakeholder enquiries, please contact [email protected], or for community and charity enquiries, contact [email protected].
Our social value report is an annual assessment of our economic, social, and environment value. You can download our latest report below.