Working in partnership with the places we serve - resources and updates for our stakeholders across the Chiltern route
From the heart of London Marylebone to destinations such as Oxford, Leamington Spa, Banbury, Aylesbury and Birmingham, our railway connects a wide variety of places and communities. We’re proud to work closely with stakeholders across our route - from MPs and local authorities to businesses and community leaders - ensuring that every part of the Chiltern network has a voice. Through regular station visits and year-round forums, we keep our engagement rooted in the places we serve.
Who we work with
We engage with a broad range of groups, from rail user groups to station adoption groups, schools, charities and community organisations. Whether it’s supporting local initiatives, gathering feedback on services, or working with partners to improve stations and connectivity, our focus is on creating a railway for everyone.
22 MPs
We serve 22 constituencies and work with each and every MP on our route.
£1.65bn social value
We delivered £1.65 billion in economic, social and environmental benefits in 2025
350 trains a day
We run approximately 350 trains every weekday across our region.
Meet our Stakeholder team
David Heathfield
Head of Corporate Affairs
David's role as Head of Corporate Affairs for Chiltern Railways sees him leading the Corporate Affairs team working across customer communications, media relations, stakeholder management and employee engagement.
David has been at Chiltern Railways for 10 years since joining from his previous career as a journalist and has worked as Business Development Executive and Stakeholder Manager in his time at Chiltern.
Arnoldis Nyamande
Stakeholder Manager
Arnoldis recently joined the Corporate Affairs team as the Stakeholder Manager, where she’ll be working with colleagues and partners to build strong, constructive relationships and help move shared priorities forward.
Arnoldis' background is in policy, strategy, and public affairs. She has worked on various projects from policy development and infrastructure delivery to external engagement and strategic communications, often sitting at the intersection of technical detail and real-world delivery. A common thread in her work has been bringing different stakeholders together, translating complexity, and making sure conversations lead to practical outcomes.
Harry Burr
Stakeholder Executive
Harry joined the team in late 2024 and manages Chiltern’s day-to-day relationships with a wide range of community and stakeholder groups. He works closely with Community Rail Partnerships, station adoption groups, Rail User Groups, schools, parish councils and other local organisations.
With a strong personal interest in transport across the UK and Europe, Harry brings both professional experience and enthusiasm to his work. He is particularly passionate about bringing communities closer to the railway, while building partnerships that deliver meaningful benefits along the route.
Social Value Report
We’re pleased to share our 2025 Economic, Social and Environmental Value Report, highlighting a total contribution of £1.65 billion in economic, social and environmental benefits across our network – an increase of £155 million compared to 2024.
This independent assessment demonstrates how our services support regional growth, with £218.1 million generated through our supply chain and £59.4 million through direct employment, alongside £196.6 million in induced impacts from wider economic activity.
Our railway continues to deliver significant long-term value, with £1.18 billion in catalytic benefits. We are also continuing to invest in the future of our network, including new and refurbished trains and plans for battery-electric rolling stock, alongside service enhancements that will increase capacity by 10%.
In 2025, our activities generated £7 million in additional social value, supported by over 4,800 volunteering hours, investment in community projects, and programmes that improve accessibility, skills and inclusion - all aligned with our 3030 Vision to deliver an easier, greener and better railway for everyone.
Our work
Community Rail
We work closely with community groups including station adoption groups and our community rail partnerships (CRPs). Please see our community page for more information.
Charity
For more on the work we do with charities across our route, our official official charity partners and fundraising at stations, see our charity page.
Stakeholder newsletter
Join our regular stakeholder newsletter for the latest on improvements and updates on our services and the places we serve.
Get in touch
You can reach out to us through our general stakeholder or community email addresses - whether that's about an individual enquiry, about an event, or any other questions about what we do from a stakeholder perspective.
Customer enquiries
If you are a customer, have a compliment or complaint in relation to our services, or for any other general enquiries, please contact our customer services centre below and your query will be directed accordingly.