London Marylebone

Station facilities

• General service information

  • Staffing Level
    Full time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from ticket office
  • Information Services Open
    Monday - Friday - 06:30 to 21:00
    Saturday - 07:00 to 22:00
    Sunday - 09:00 to 21:00
  • CIS
    Departure Screens
    Arrival Screens
    Announcements
  • Customer Help Points
    : Available

• Ticket buying and collection

  • Ticket Office
    Monday - - 06:30 to 22:10
    Sunday - 07:30 to 21:40
    

    In the concourse, near the departure boards.

  • Prepurchase Collection
    Ticket Office: Yes
    Ticket Machine: Yes
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Oystercard Topup
    : Available
  • Use Oystercard
    : Available
  • Oyster Comments

    New Oyster cards are available to purchase from the London Underground Ticket Machines. A non-refundable card issuance fee applies.

  • Always Show Oyster Card Fields
    : Available
  • Smartcard Issued
    : Not available
  • Smartcard Topup
    Ticket Office: Yes
    Ticket Machine: Yes
  • Smartcard Validator
    : Available
  • Smartcard Comments

    Due to a technical issue, the Ticket Office is currently unable to issue new Smartcards. Products can be loaded onto existing cards, however.

    Chiltern Smartcards can be obtained from www.chilternrailways.co.uk/smart

  • Travelcard
    Zone 1
  • Penalty Fares
    Train Operator: CH
    Url: https://www.chilternrailways.co.uk/customer-service/penalty-fares

• All station facilities

  • Seated Area
    : Available

    Seating areas are located around the station concourse and on the platforms.

  • Waiting Room
    : Not available
  • Station Buffet
    : Available

    Coffee shop Coffee kiosk Public House/Bar Food outlet Food outlet

  • Toilets
    : Available

    On main concourse area

    Customers are also advised that the majority of trains have toilet facilities onboard.

  • Baby Change
    : Available

    Female toilets,Male toilets

  • Telephones
    : Available
  • Wi Fi
    : Available
  • Post Box
    : Available

    Located on the concourse

  • Atm Machine
    : Available

    Located on concourse

  • Shops
    : Available

    Kiosk News agent Flower stall Hairdresser Dry cleaner Shoe repairer Passport Photo Booth

• Accessibility and mobility access

  • Helpline

    03456 005 165 (Option 3 > Option 3)Phone number: 03456 005 165
    
    Operator Name: Chiltern Railways
    https://www.chilternrailways.co.uk/before-you-travel/Assisted-Travel-Information
    Monday - Sunday - open 24h

  • Staff Help Available

    Staff assistance (including buggies) is available on request. Assistance meeting point at the Chiltern Railways ticket barriers.Monday - - 06:00 to 23:59
    Sunday - 07:30 to 23:30

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available

     All ticket machines at this station are accessible with adjustable height displays.

  • Height Adjusted Ticket Office Counter
    : Not available
  • Ramp For Train Access
    : Available
  • Accessible Taxis

    If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

  • National Key Toilets
    : Available
  • Step Free Access

    Step Free Access Category A. Step Free access to all platforms.Coverage: whole Station

  • Ticket Gates
    : Available
  • Impaired Mobility Set Down
    : Available

    At station entrance.

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 462
    Sheltered: Yes
    Cctv: Yes
    Location:

    Platforms 1, 2 and 3.Annotation:

    Storage of cycles is only available for rail season ticket holders.Type: Stands,Racks

  • Rail Replacement Services

    At station entrance.

  • Taxi Rank

    There is a taxi rank located in front of the station, outside Marks and Spencer.

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

  • Metro Services

    Marylebone Underground station is on the Bakerloo Line.

    Baker Street station is approximately a four minute walk away, offering Bakerloo, Circle, Hammersmith and City, Jubilee, and Metropolitan Line services.

  • Cycle Hire

    The closest Santander Cycles docking station is located at the side of the station, in Boston Place.

• Passenger services

  • Customer Service

    We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

  • Left Luggage
    : Not available
    
  • Lost Property
    Phone number: 03456 005 165
    
    https://www.nationalrail.co.uk/
    Monday - Friday - 12:00 to 20:00