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Chiltern Railways by Arriva

As a public authority, Chiltern Railways is subject to the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.

This means that any person has the right to ask us for any recorded information we hold and have that information provided to them unless specific limited exemptions or exceptions outlined in the FOIA or EIR apply. For more information, please visit the Information Commissioner's website.

To make a request, please provide your name, a correspondence address (this can be an email address), and a clear description of the information you would like. You can send your request by email to [email protected] or by post to:

FOI team
Waterloo General Office
2nd Floor Walker Suite
Waterloo Station
London
SE1 8SW

Internal Review

If you are unhappy with the way we have handled your request, you can ask us to carry out an internal review. Please write to the FOI team at the address above or email [email protected]

You should request an internal review within 40 working days of receiving our response. Please explain why you are dissatisfied and any points you would like us to consider.

If you remain dissatisfied after the internal review, you have the right to complain to the Information Commissioner’s Office: ico.org.uk
 

1. Who we are and what we do

Organisational information, locations and contacts, legal governance and information about the relationship with DfT Operator Limited.

2. What we spend and how we spend it

Financial information, annual accounts, procurement, contracts, gender pay gap reporting and relevant spending information already published.

3. What our priorities are and how we are doing

Strategy, plans, performance, customer reports, service quality reports, environmental or social value information, business planning information and regulatory performance information.

4. How we make decisions

Decision-making processes, governance arrangements, stakeholder engagement, published consultation material and information explaining how the organisation is managed. Board papers and minutes may be considered for publication where suitable, with exempt information removed where applicable.

5. Our policies and procedures

Current written policies and procedures for delivering services, conducting business, handling complaints, accessibility, data protection and information access.

6. Lists and registers

Information held in public lists and registers, including route, station, timetable and other operational lists already published.

7. The services we offer

Advice, guidance, passenger information, booklets, online services, media releases and customer-facing services.