Solihull

Station facilities

• General service information

  • Staffing Level
    Full time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from ticket office
  • Information Services Open
    Monday - Friday - 05:35 to 00:00
    Saturday - 06:15 to 00:00
    Sunday - 09:10 to 22:50
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

    On both platforms

• Ticket buying and collection

  • Ticket Office
    Monday - Friday - 05:35 to 00:00
    Saturday - 06:15 to 00:00
    Sunday - 09:10 to 23:50
    

     In the Booking Hall.

  • Prepurchase Collection
    Ticket Office: Yes
    Ticket Machine: Yes
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Topup
    Ticket Office: Yes
    Ticket Machine: Yes
  • Smartcard Validator
    : Not available
  • Smartcard Comments

    Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart

  • Penalty Fares
    Train Operator: CH
    Url: https://www.chilternrailways.co.uk/customer-service/penalty-fares

• All station facilities

  • Seated Area
    : Available
  • Waiting Room

    Between Platforms 1 & 2.

  • Station Buffet
    : Available
  • Toilets
    : Available

    Between platforms 1 and 2

  • Baby Change
    : Not available
  • Telephones
    : Available
  • Wi Fi
    : Available
  • Post Box
    : Available

    Outside the station

  • Atm Machine
    : Available

    Located within a retail outlet on the station

  • Shops
    : Available

• Accessibility and mobility access

  • Helpline

    03456 005 165
    https://www.nationalrail.co.uk/

  • Staff Help Available

    Passenger Assistance Meeting Point is in the booking office.

    If you are travelling before or after the station Booking office is staffed, please proceed to the platform and our Train Manager will assist you to board or alight the service.Monday - Friday - 05:35 to 00:00
    Saturday - 06:15 to 00:00
    Sunday - 09:10 to 23:50

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available
  • Height Adjusted Ticket Office Counter
    : Available
  • Ramp For Train Access
    : Available
  • Accessible Taxis

    If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

  • National Key Toilets
    : Not available
  • Step Free Access

    Step Free Access Category A. Step free access to platforms via lifts.Coverage: whole Station

  • Ticket Gates
    : Not available
  • Impaired Mobility Set Down
    : Available

    In short-stay car park.

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 30
    Sheltered: Yes
    Cctv: Yes
    Location:

    on platform 1Type: Stands

  • CarPark

    With effect from 1 July 2024, this car park is managed by Excel Parking Services on behalf of Transport for West Midlands. Please see signs in the car park for details on how to pay to park in this car park.Phone number: 0345 434 8008
    
    Address:
    Station Approach
    Solihull
    B91 1LE
    
    Operator Name: Excel Parking on behalf of Transport for West Midlands
    Name: Station Car Park
    Spaces: 446
    Charges:
    Off-peak: £3.50
    Daily: £6.00
    Weekly: £22.50
    Saturday: £3.50
    Sunday: £3.50
    Note:

    As of 1 July 2024, this car park is managed by Excel Parking Services on behalf of Transport for West Midlands. As a result, you can no longer pay for parking at the Ticket Office or Chiltern Railways TVMs.

    Payment options:

    • Cash, credit/debit card or Swift pay as you go at the pay stations within the car park
    • The SwiftParking app for Android and iOS
    • The Connect Cashless Parking app for Android and iOS (Location Code: 5454)
    • Pay by Phone on 0345 434 8008* (Location Code: 5454)
    • ConnectCashlessParking.com (Location Code: 5454)

    * Calls to 0345 numbers are charged at the same rate as those to geographic (01 and 02) numbers.
    Number Accessible Spaces: 8
    Accessible Spaces Note:

    Parking charges apply to Blue Badge holders in this car park, which is is managed by Excel Parking Services on behalf of Transport for West Midlands.Accessible Car Park Equipment: Yes
    Cctv: No
    https://connectcashlessparking.com/
    Monday - Sunday - open 24h

  • Rail Replacement Services

    Rail replacement bus services depart from the front of the station on Station Approach Road.

  • Onward Travel

    For multi-operator bus information visit: www.networkwestmidlands.co.uk

    Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus and midland metro travel around Birmingham.

  • Airport

    Connections to Birmingham International Airport available. The X12 bus, operated by National Express, runs every 20mins from Solihull station to the airport.

    For fares, timetables, and more information click here.

• Passenger services

  • Left Luggage
    : Not available
    
  • Lost Property
    : Available