West Ruislip

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from information point
  • Information Services Open
    Monday - Saturday - 05:30 to 01:00
    Sunday - 07:00 to 00:00
  • Customer Help Points
    : Available

• Ticket buying and collection

  • Ticket Office
    : Not available

    Located at entrance to Platform 4.

  • Prepurchase Collection
    : Available
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Available
  • Oystercard Topup
    : Available
  • Use Oystercard
    : Available
  • Always Show Oyster Card Fields
    : Available
  • Smartcard Issued
    : Not available
  • Smartcard Validator
    : Not available
  • Travelcard
    Zone 6

• All station facilities

  • First Class Lounge
    : Not available
  • Seated Area
    : Not available
  • Waiting Room
    : Not available
  • Trolleys
    : Not available
  • Station Buffet
    : Not available Coffee kiosk
  • Toilets
    : Not available
  • Baby Change
    : Not available
  • Showers
    : Not available
  • Telephones
    : Not available
  • Wi Fi
    : Not available Find WiFi Hotspots around West Ruislip station
  • Web Kiosk
    : Not available
  • Post Box
    : Not available
  • Tourist Information
    : Not available
  • Atm Machine
    : Not available
  • Bureau De Change
    : Not available
  • Shops
    : Not available Kiosk

• Accessibility and mobility access

  • Helpline
    0343 222 1234 or 020 3031 9331 (Textphone)
    
    https://www.nationalrail.co.uk/
    Monday - Sunday - 07:00 to 20:00
  • Staff Help Available
    Ticket office staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. London Underground staff are at the station when trains are running.
    Monday - Saturday - 05:30 to 01:00
    Sunday - 07:00 to 00:00
  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available

    Pre-purchased tickets can be collected from the machine on Platform 4 only

  • Height Adjusted Ticket Office Counter
    : Not available
  • Ramp For Train Access
    : Available
  • Accessible Taxis
    For taxis from all UK stations visit www.traintaxi.co.uk.
  • National Key Toilets
    : Not available
  • Step Free Access
    Step-free access is only available between the main car park and Chiltern Railways platform 4 (towards Marylebone / West Ealing) via a level entrance. No step-free access is available to northbound Chiltern Railways services or London Underground trains.
    Coverage: whole Station
  • Ticket Gates
    : Available
  • Impaired Mobility Set Down
    : Not available
  • Wheelchairs Available
    : Not available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 10
    Sheltered: No
    Cctv: Yes
    Location: Free cycle storage for ticket holders is available on Platform 4.
    Type: Stands
  • CarPark
    Phone number: 08456 005 165
    
    Address:
    Ickenham Road
    West Ruislip
    Greater London
    HA4 7DW
    
    Operator Name: Chiltern Railways
    Spaces: 136
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
    Accessible Car Park Equipment: Yes
    Cctv: No
    https://www.nationalrail.co.uk/
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Rail Replacement Services

    Chiltern Railways replacement buses stop in the main station car park, adjacent to Platform 4. London Underground replacement buses stop outside the station.

  • Onward Travel

    Bus services 278 U1 and U10 leave from the front of the station.

  • Metro Services

    Served by the Central Line

• Passenger services

  • Customer Service

    TFL Customer Services - 0343 222 1234

  • Left Luggage
    : Not available
    
  • Lost Property
    Phone number: 08456 005 165
    
    https://www.nationalrail.co.uk/
    Monday - Friday - 12:00 to 20:00