Today's cancelled services

Due to sickness and an increase in the number of staff isolating due to Covid -19, our services are subject to cancellation or change. You are advised to check your journey before you travel.

To check a LIVE cancellations list please visit the JourneyCheck website.

Find out more

Service disruption - Last updated at 09:42 PM, 12/01

New timetable from Monday 25 January - Please check train times before you travel

From Monday 25 January, we introduced a new timetable in response to current passenger demand.
It is important to check our website before travelling, as trains may depart at different times, and have amended calling patterns.
Please allow additional time for your journey and check before you travel.
To travel with confidence, please try to travel off-peak, wear a face covering unless you are exempt and maintain social distancing.

Find out more

Service disruption - Last updated at 05:13 PM, 18/01

Jewellery Quarter

Jewellery Quarter

Jewellery Quarter station
Vyse Street
Birmingham
West Midlands
B18 6LE

View on Google maps

Ticket office opening hours

Monday - Thursday - closed
Friday - 16:00 to 18:00
Saturday - to
Sunday - closed

Facilities at a glance

Toilets
Wifi
Parking
ATM
Ticket office
Ticket machine
Step free access
Refreshment facilities

Live train times

See live arrival and departures from Jewellery Quarter train station. Here you’ll find platform numbers, live train times and route information for all services to and from Jewellery Quarter.

Station facilities

General service information
- Staffing Level
  
  Part time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from ticket office
- Information Services Open
  
  Monday - Thursday - closed
  Friday - 16:00 to 18:00
  Saturday - to
  Sunday - closed
- CIS
  
  Departure Screens
  Announcements
- Customer Help Points
  
  On both platforms
Ticket buying and collection
- Ticket Office
  
  Monday - Thursday - closed
  Friday - 16:00 to 18:00
  Saturday - to
  Sunday - closed
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
All station facilities
- First Class Lounge
- Seated Area
- Waiting Room
- Trolleys
- Station Buffet
- Toilets
  
  The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
- Baby Change
- Showers
- Telephones
  
  Usage Type: Cards And Coins
- Wi Fi
  
  Find WiFi Hotspots around Jewellery Quarter station
- Web Kiosk
- Post Box
- Tourist Information
- Atm Machine
- Bureau De Change
- Shops
Accessibility and mobility access
- Helpline
  
  0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
  
  https://www.nationalrail.co.uk/
  Monday - Sunday - 08:00 to 22:00
- Staff Help Available
  
  This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
  All of our trains have ramps on board that our conductors are trained to use.
  
  We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
  
  Please contact West Midlands Railway Passenger Assist team on 0800 0248998Friday - 16:00 to 18:00
  Saturday - to
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
  
  None
- Ramp For Train Access
- Accessible Taxis
  
  Accessible taxis are not available
- Accessible Public Telephones
  
  Public telephones are not accessible
- National Key Toilets
  
  The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
- Step Free Access
  
  Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.Coverage: whole Station
- Impaired Mobility Set Down
- Wheelchairs Available
Car park information and other interchange information
- Cycle Storage
  
  Spaces: 0
  Sheltered: No
  Cctv: Yes
- Rail Replacement Services
  
  In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.
- Taxi Rank
  
  BBs 0121 693 3333 TOA 0121 427 8888
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
Passenger services
- Customer Service
  
  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
  
  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
  
  **Jewellery Quarter Station is accredited by the Secure Station Scheme**
- Left Luggage
- Lost Property

Today's cancelled services

New timetable from Monday 25 January - Please check train times before you travel

Jewellery Quarter

Facilities at a glance

Live train times

Station facilities

General service information

Ticket buying and collection

All station facilities

Accessibility and mobility access

Car park information and other interchange information

Passenger services