Jewellery Quarter

Jewellery Quarter

Jewellery Quarter station
Vyse Street
Birmingham
West Midlands
B18 6LE

Jewellery Quarter station
Vyse Street
Birmingham
West Midlands
B18 6LE

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Ticket office opening hours

Monday - Thursday - closed
Friday - 16:00 to 18:00
Saturday - to
Sunday - closed

Facilities at a glance

  • Toilets : Available
  • Wifi : Not available
  • Parking : Not available
  • ATM : Not available
  • Ticket office : Available
  • Ticket machine : Available
  • Step free access : Available
  • Refreshment facilities : Not available

Live train times

See live arrival and departures from Jewellery Quarter train station. Here you’ll find platform numbers, live train times and route information for all services to and from Jewellery Quarter.

Station facilities

  • General service information

    • Staffing Level
      Part time
    • Closed Circuit Television
      : Available
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Monday - Thursday - closed
      Friday - 16:00 to 18:00
      Saturday - to
      Sunday - closed
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points
      : Available

      On both platforms

  • Ticket buying and collection

    • Ticket Office
      Monday - Thursday - closed
      Friday - 16:00 to 18:00
      Saturday - to
      Sunday - closed
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
      : Available
    • Oystercard Issued
      : Not available
    • Use Oystercard
      : Not available
    • Always Show Oyster Card Fields
      : Not available
    • Smartcard Issued
      : Not available
    • Smartcard Validator
      : Not available
  • All station facilities

    • First Class Lounge
      : Not available
    • Seated Area
      : Available
    • Waiting Room
      : Not available
    • Trolleys
      : Not available
    • Station Buffet
      : Not available
    • Toilets
      : Available The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
    • Baby Change
      : Not available
    • Showers
      : Not available
    • Telephones
      : Available Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
      : Not available
    • Post Box
      : Not available
    • Tourist Information
      : Not available
    • Atm Machine
      : Not available
    • Bureau De Change
      : Not available
    • Shops
      : Not available
  • Accessibility and mobility access

    • Helpline
      0800 0248998

      https://www.nationalrail.co.uk/
      Monday - Sunday - open 24h
    • Staff Help Available

      This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train. Friday - 16:00 to 18:00
      Saturday - to

    • Induction Loop
      : Available
    • Accessible Ticket Machines
      : Available
    • Height Adjusted Ticket Office Counter
      : Not available

      None

    • Ramp For Train Access
      : Available
    • Accessible Taxis

      Accessible taxis are not available

    • Accessible Public Telephones

      Public telephones are not accessible

    • National Key Toilets
      : Available The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
    • Step Free Access

      This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

      The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.   Coverage: whole Station

    • Impaired Mobility Set Down
      : Not available
    • Wheelchairs Available
      : Not available
  • Car park information and other interchange information

    • Cycle Storage
      Spaces: 0
      Sheltered: No
      Cctv: Yes
    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.

    • Taxi Rank

      BBs 0121 693 3333 TOA 0121 427 8888

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

  • Passenger services

    • Customer Service

      Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

      Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

      **Jewellery Quarter Station is accredited by the Secure Station Scheme**

    • Left Luggage
      : Not available
    • Lost Property
      : Not available