Important Notice - National Rail Conditions of Travel have changed from 7th September
During the pandemic train companies worked with the government to introduce temporary changes to refund policies. As services continue to be uplifted and restrictions ease, those temporary changes are no longer needed and have now reverted back to their original terms and conditions from 7th September 2020. For more information click here.
Service disruption - Last updated at
04:33 PM, 07/09
Coronavirus (COVID-19) - Face covering is compulsory on public transport and in enclosed spaces
Face covering is compulsory to wear on public transport and in enclosed spaces including stations and shops. Please click here for more information.
Service disruption - Last updated at
09:08 AM, 24/09
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Jewellery Quarter
Jewellery Quarter
Jewellery Quarter station
Vyse Street
Birmingham
West Midlands
B18 6LE
Jewellery Quarter station
Vyse Street
Birmingham
West Midlands
B18 6LE
Ticket office opening hours
Monday - Thursday - closed
Friday - 16:00 to 18:00
Saturday - to
Sunday - closed
Facilities at a glance
- Toilets
- Wifi
- Parking
- ATM
- Ticket office
- Ticket machine
- Step free access
- Refreshment facilities
Live train times
See live arrival and departures from Jewellery Quarter train station. Here you’ll find platform numbers, live train times and route information for all services to and from Jewellery Quarter.
Station facilities
General service information
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Staffing LevelPart time
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Closed Circuit Television
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services OpenMonday - Thursday - closed
Friday - 16:00 to 18:00
Saturday - to
Sunday - closed -
CISDeparture Screens
Announcements -
Customer Help Points
On both platforms
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Ticket buying and collection
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Ticket OfficeMonday - Thursday - closed
Friday - 16:00 to 18:00
Saturday - to
Sunday - closed -
Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Validator
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All station facilities
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First Class Lounge
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Seated Area
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Waiting Room
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Trolleys
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Station Buffet
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ToiletsThe accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
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Baby Change
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Showers
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Accessibility and mobility access
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Helpline0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
https://www.nationalrail.co.uk/
Monday - Sunday - 08:00 to 22:00 -
Staff Help Available
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998Friday - 16:00 to 18:00
Saturday - to -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
None
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are not available
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Accessible Public Telephones
Public telephones are not accessible
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National Key ToiletsThe accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
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Step Free Access
Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.Coverage: whole Station
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Impaired Mobility Set Down
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Wheelchairs Available
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Car park information and other interchange information
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Cycle StorageSpaces: 0
Sheltered: No
Cctv: Yes -
Rail Replacement Services
In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.
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Taxi Rank
BBs 0121 693 3333 TOA 0121 427 8888
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Onward Travel
Information to plan your onward journey is available in a printable format here
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Passenger services
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Customer Service
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Jewellery Quarter Station is accredited by the Secure Station Scheme**
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Left Luggage
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Lost Property
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