Jewellery Quarter

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from ticket office
  • Information Services Open
    Monday - Thursday - closed
    Friday - 16:00 to 18:00
    Saturday - to
    Sunday - closed
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

    On both platforms

• Ticket buying and collection

  • Ticket Office
    Monday - Thursday - closed
    Friday - 16:00 to 18:00
    Saturday - to
    Sunday - closed
  • Prepurchase Collection
    Ticket Office: Yes
    Ticket Machine: Yes
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Validator
    : Not available

• All station facilities

  • First Class Lounge
    : Not available
  • Seated Area
    : Available
  • Waiting Room
    : Not available
  • Trolleys
    : Not available
  • Station Buffet
    : Not available
  • Toilets
    : Available The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
  • Baby Change
    : Not available
  • Showers
    : Not available
  • Telephones
    : Available Usage Type: Cards And Coins
  • Wi Fi
    : Not available Find WiFi Hotspots around Jewellery Quarter station
  • Web Kiosk
    : Not available
  • Post Box
    : Not available
  • Tourist Information
    : Not available
  • Atm Machine
    : Not available
  • Bureau De Change
    : Not available
  • Shops
    : Not available

• Accessibility and mobility access

  • Helpline
    0800 0248998
    
    https://www.nationalrail.co.uk/
    Monday - Sunday - 08:00 to 22:00
  • Staff Help Available
    Friday - 16:00 to 18:00
    Saturday - to
  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available
  • Height Adjusted Ticket Office Counter
    : Not available

    None

  • Ramp For Train Access
    : Available
  • Accessible Taxis

    Accessible taxis are not available

  • Accessible Public Telephones

    Public telephones are not accessible

  • National Key Toilets
    : Available The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
  • Step Free Access

    Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2.Coverage: whole Station

  • Impaired Mobility Set Down
    : Not available
  • Wheelchairs Available
    : Not available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 0
    Sheltered: No
    Cctv: Yes
  • Rail Replacement Services

    In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite.

  • Taxi Rank

    BBs 0121 693 3333 TOA 0121 427 8888

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

• Passenger services

  • Customer Service

    Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

    Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    **Jewellery Quarter Station is accredited by the Secure Station Scheme**

  • Left Luggage
    : Not available
    
  • Lost Property
    : Not available