Important Notice - National Rail Conditions of Travel have changed from 7th September

During the pandemic train companies worked with the government to introduce temporary changes to refund policies. As services continue to be uplifted and restrictions ease, those temporary changes are no longer needed and have now reverted back to their original terms and conditions from 7th September 2020. For more information click here.

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Service disruption - Last updated at 04:33 PM, 07/09

Coronavirus (COVID-19) - Face covering is compulsory on public transport and in enclosed spaces

Face covering is compulsory to wear on public transport and in enclosed spaces including stations and shops. Please click here for more information.

Service disruption - Last updated at 09:08 AM, 24/09
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Cradley Heath

Cradley Heath

Cradley Heath station
Forge Lane
Cradley Heath
West Midlands
B64 5AL

Cradley Heath station
Forge Lane
Cradley Heath
West Midlands
B64 5AL

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Ticket office opening hours

Monday - Friday - 06:00 to 20:00
Saturday - 07:00 to 20:00
Sunday - 09:15 to 18:00

Facilities at a glance

  • Toilets
  • Wifi
  • Parking
  • ATM
  • Ticket office
  • Ticket machine
  • Step free access
  • Refreshment facilities

Live train times

See live arrival and departures from Cradley Heath train station. Here you’ll find platform numbers, live train times and route information for all services to and from Cradley Heath.

Station facilities

  • General service information

    • Staffing Level
      Part time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Monday - Friday - 06:00 to 20:00
      Saturday - 07:00 to 20:00
      Sunday - 09:15 to 18:00
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points

      On both platforms

  • Ticket buying and collection

    • Ticket Office
      Monday - Friday - 06:00 to 20:00
      Saturday - 07:00 to 20:00
      Sunday - 09:15 to 18:00

      A Ticket Vending Machine is located in the Booking Hall.

    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator

  • All station facilities

    • First Class Lounge
    • Seated Area
    • Waiting Room
    • Trolleys
    • Station Buffet
    • Toilets
      The nearest accessible toilets are located in the the Bus Station adjacent to the station and maintained by TfWM.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
      Find WiFi Hotspots around Cradley Heath station
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops

  • Accessibility and mobility access

    • Helpline
      0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)

      https://www.nationalrail.co.uk/
      Monday - Sunday - 08:00 to 22:00
    • Staff Help Available


      This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
      All of our trains have ramps on board that our conductors are trained to use.

      We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

        Please contact West Midlands Railway Passenger Assist team on 0800 0248998Monday - Friday - 06:00 to 20:00
      Saturday - 07:00 to 20:00
      Sunday - 09:15 to 18:00

    • Induction Loop
    • Accessible Ticket Machines

      A Ticket Vending Machine is available in the Booking Hall.

    • Height Adjusted Ticket Office Counter

      An accessible ticket counter has now been installed at Cradley Heath.

    • Ramp For Train Access
    • Accessible Taxis

      Accessible taxis are not available

    • Accessible Public Telephones

      Public telephones are not accessible

    • National Key Toilets
    • Step Free Access

      Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.Coverage: whole Station

    • Impaired Mobility Set Down
    • Wheelchairs Available

  • Car park information and other interchange information

    • Cycle Storage
      Spaces: 26
      Sheltered: No
      Cctv: Yes
      Type: Stands,Lockers
    • CarPark

    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.

    • Taxi Rank

      Royal 01384 411777 Skyline 01384 633333

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

  • Passenger services

    • Customer Service

      Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

      Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

      **Cradley Heath Station is accredited by the Secure Station Scheme**
    • Left Luggage

    • Lost Property