Updated: Friday 13 November, 09.00
We're aware of the ongoing Microsoft global outage, which may be affecting customers' ability to access their train tickets via their email inbox.
If you're unable to locate or access your tickets through your email due to this issue, you can still access your tickets by logging into your account
directly through our website or app.
We recommend doing this before you travel to ensure you have your tickets readily available for your journey.
We're sorry for any inconvenience this may cause and thank you for your patience and understanding while Microsoft works to resolve the issue.