Rail Customer Experience Survey (RCXS)
Your journey, your say.
The RCXS is how passengers across Britain tell train companies what their journey was really like. Here is how it works, and what we do with your answers.
What is the RCXS?
One survey for every train company in Britain
Run independently on behalf of the rail industry, so every operator is measured the same way.
Carried out on board your train
Independent surveyors join a sample of Chiltern services, across the day and across the week, and invite everyone on board to take part.
Anonymous and open to anyone 16 or over
Your answers are never linked to your name or ticket.
What it asks: your journey, stage by stage
Planning
How easy it was to find times and tickets
Buying a ticket
Finding the right ticket at the right price
At the station
Cleanliness, safety, information and staff
On the train
Crowding, comfort, cleanliness and toilets
If you were delayed
How well we kept you informed and helped
Overall
Your verdict on the whole journey, plus anything we could do better
Invited to take part on your next journey? Please do!
Every response makes the picture more accurate, whether your journey was great or not. Scan the QR code on the surveyor's tablet, or ask to complete it by email instead. It takes under ten minutes, and it is the most direct way to change how we run your railway.