Skip to main content
Buy Tickets
My account
Service Updates
Chiltern Railways by Arriva
My account
Main navigation
  • Buy tickets
    • Check my journey
    • Live train times
    • Planned changes to timetable
    • Live service information route map
    • Ticket types & fares
    • Family Travelcard
    • Pay as you go with contactless
    • Railcards & Travelcards
    • Season tickets
    • Smartcard
    • Group Travel
    • Timetables
    • Stations & Route Map
    • Getting to and from our stations
    • Bikes onboard
    • Leaf Fall
    • Assisted travel
    • Discounted Attractions
    • Destinations
    • Bicester Village
    • London
    • Birmingham
    • Oxford
    • Wembley
    • Stratford-upon-Avon
    • The Chilterns
    • Warwick
    • Refunds and contact us
    • Chiltern News
    • FAQs
    • Lost Property
    • Compensation
    • Careers
Enter the text you would like to search for.

Chiltern Customer Report

Background image

We publish our Chiltern Customer Report twice a year with details of how we are performing. Customers can download and print the report below.

If you would like a printed version of the report, please visit the contact us page to request a copy.

Chiltern Railways Right Route Report 2026

Footer Menu

  • Press space or enter to access the Customer help menu. Customer help
    • FAQs
    • Contact us
    • Car parking
    • Bikes onboard
    • Compensation
    • Assisted travel
    • Safety and security
  • Press space or enter to access the Tickets menu. Tickets
    • Download our app
    • Smartcard
    • Railcards & Travelcards
    • Group travel
    • Buy before you board
  • Press space or enter to access the Your journey menu. Your journey
    • Before you travel
    • Timetables
    • Check my journey
    • Live train times
    • Our stations
    • Planned timetable changes
  • Press space or enter to access the About Chiltern Railways menu. About Chiltern Railways
    • About us
    • Latest news
    • Careers at Chiltern
    • Engineering Apprenticeships
    • Stakeholders & Community
    • Transparency
  • Follow us
    • Chiltern Railways on Facebook
    • Chiltern Railways on Instagram
    • Chiltern Railways on X

Essential links

  • Sustainability |
  • Customer Service |
  • Accessibility Statement |
  • Service Quality Regime |
  • Privacy Policy |
  • Cookie Policy |
  • Terms & Conditions |
  • Freedom of Information