Punctuality & Performance

Network Rail Period: 11

Period Ends: 31/01/2026

Overall Figures

	Period %	MAA %	MET Service Group %	BHAM Service Group %	OXFD Service Group %	JOINT Service Group %
On Time %	78.98	77.26	72.40	75.30	84.40	82.50
T-3%	90.40	89.50	89.50	87.70	93.40	91.70
T-15%	98.92	98.65	98.65	98.40	99.30	99.20
CP6 Cancellations %	1.56	1.79	1.79	1.47	1.47	0.99
Short Formations %	1.92	2.29	2.29	2.46	2.79	0.97

Terminating Services - Total number

Total Planned Services	Less than 30 minutes late	30-59 Minutes Late	60-119 Minutes Late	Over 120 Minutes Late	Services subject to a cancellation - full or part
8434	8228	29	3	0	174

Terminating Services - % of Planned Services

Less than 30 minutes late %	30-59 Minutes Late %	60-119 Minutes Late %	Over 120 Minutes Late %
97.56	0.34	0.04	0.00

Short Formations

Total Number of Services	Number of Short Formed Services	As a % of Planned Services
6345	122	1.92

Delay Compensation

Metric	P10	P11	P12	P13	P1	P2	P3	P4	P5	P6	P7	P8	P9
Volume of claims received within period	10997	6382	4840	6655	2715	4961	8562	8543	6078	5185	3721	7503	10449
Volume of claims closed within period	10823	6765	4787	6380	3339	4665	7512	7896	7113	5731	4010	6259	8343
Volume of claims approved within period	9636	5876	4059	5541	2716	4079	6582	6547	6082	4780	3247	5340	6647
Average time to close claims within period (working days)	2.52	3.11	3.54	2.72	4.51	3.17	3.32	5.74	6.43	6.48	5.43	3.79	5.38

Delay Compensation Paid Out (£)

Metric	P10	P11	P12	P13	P1	P2	P3	P4	P5	P6	P7	P8	P9
Amount of Delay Compensation paid out	94,491.74	47,018.77	98,530.39	32,834.62	29,972.50	48,843.70	96,630.46	111,934.24	77,006.81	63,292.06	38,418.86	53,305.84	92,468.30

Passenger Charter April 2025