Disabled traveller information | Chiltern Railways

Disabled traveller information

At Chiltern Railways we want to provide a great service for all our passengers, including those with special travel needs or who just appreciate a helping hand.

Booking Assistance

Please call 03456 005 165 (selecting option 3 then option 3 again), before 10:00pm the day before travel, and we will make special arrangements for travel from all our staffed stations.

London Marylebone, High Wycombe, Banbury, Leamington Spa and Birmingham Moor Street stations offer assistance to customers who have not pre-booked any passenger assistance.  We recognise that some customers already travel without pre-booked assistance.  Assistance can still be pre-booked for travel from/to these stations.

Ramps are held at all staffed stations,  Banbury and High Wycombe stations have wheelchairs for passenger use, and Marylebone benefits from a "buggy" that will transport you from the platforms to the station entrance.

Car Parking

Disabled drivers with Blue Badges can park for free at our stations. Simply give you car registration details into the ticket office and they will add the details into the car parking system.

Onboard

Our trains all have one designated wheechair area as well as an interior colour scheme designed to help those with visual difficulties. The majority of our long distance trains also have an accessible toilet. To assist those with hearing problems, all our carriages have electronic visual displays showing the stations at which the train stops.

Further information

For fares and services or to book tickets please call us on 03456 005 165 (0700hrs to 2200hrs) or Textphone: 08457 078 051.

If your vision is impaired and you would appreciate a large print (A3 paper sized) version of our timetable booklet please call  03456 005 165 (Mondays to Fridays, 0830 to 1730).

Our Disabled Persons' Protection Policy sets out our approach to meeting the requirements of the Office of the Rail Regulator’s Code of Practice, ‘Meeting The Needs of Disabled Passengers’, and describes the arrangements for implementing our Policy. A summary, or the full document, are available from the links below.

 

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