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Stay cool

We care about getting you to your destination safely and on time. Now that warmer weather has arrived, here are a few tips for staying comfortable onboard.

Advice for customers:

  • Please carry water with you - stay hydrated at all times. 
  • Help make space for everyone onboard, use the overhead racks to stow bags.
  • Don’t board a train if you feel unwell. If you become ill onboard, it is more difficult for us to provide support and this could also delay hundreds of other people.
  • If you do feel unwell onboard, get off at the next staffed station* and seek assistance from staff or 24-hour help points.
  • In non-emergency situations, please avoid using the passenger emergency alarm between stations, as help can be more easily provided to you at a staffed station. 
  • Close train doors behind you – this helps the air cooling to work more effectively. 


*The majority of our stations have members of staff available to help you with any queries you may have.

Some of our smaller station are unstaffed: Denham Golf Club, Hatton, Islip, Kings Sutton, Lapworth, Little Kimble, Monks Risborough, Saunderton, Sudbury Hill Harrow, Sudbury & Harrow Road, Wembley Stadium. Unstaffed stations have 24-hour help points.

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