Punctuality & Performance

Network Rail Period: 3

Period Ends: 27/07/2026

Overall Figures

 Period %MAA %MET Service Group %BHAM Service Group %OXFD Service Group %JOINT Service Group %
On Time %74.2876.7870.8367.2479.8477.64
T-3%85.9188.9486.0280.1389.1687.97
T-15%97.4798.5797.8895.9997.8598.29
CP6 Cancellations %2.241.793.731.962.071.98
Short Formations %1.682.051.211.802.890.56

Terminating Services - Total number

Total Planned ServicesLess than 30 minutes late30-59 Minutes Late60-119 Minutes LateOver 120 Minutes LateServices subject to a cancellation - full or part
8147779574130265
      

Terminating Services - % of Planned Services

Less than 30 minutes late %30-59 Minutes Late %60-119 Minutes Late %Over 120 Minutes Late %
95.680.910.160.00

Short Formations

Total Number of ServicesNumber of Short Formed ServicesAs a % of Planned Services
5826981.68

Delay Compensation

MetricP3P4P5P6P7P8P9P10P11P12P13P1P2
Volume of claims received within period85628543607851853721750310449620564113538818678986107
Volume of claims closed within period7512789671135731401062598343760073393989804673965552
Volume of claims approved within period6582654760824780324753406647637062753187715962004558
Average time to close claims within period (working days)3.325.746.436.485.433.795.388.287.988.915.055.494.40

Delay Compensation Paid Out (£)

MetricP3P4P5P6P7P8P9P10P11P12P13P1P2
Amount of Delay Compensation paid out96,630.46111,934.2477,006.8163,292.0638,418.8653,305.8492,468.3088,892.3867,485.7627,374.64143,659.7684,492.1252,734.90

Passenger Charter April 2025