Chiltern Railways Cookie Policy
Last update: July 2026
What are cookies?
Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.
How do we use cookies?
Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.
The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.
What types of Cookies do we use?
We use the following Cookies:
- Strictly Necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
- Performance and analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
- Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
Can I control which Cookies are used?
You can use the settings provided in the cookie banner when you first use the websites or app to set your cookie preferences.
You can accept all cookies by clicking "Allow All" or reject all cookies (except essential cookies – see below) by clicking "Essential Only". You can personalise your choices by selecting “Choose Preferences” and selecting which cookies you are willing to grant consent by scrolling down the list of one of the tabs:
“Categories” or “Technologies” (both tabs contain the same information presently slightly differently so you only need to select from one list) and then clicking “Save my choices".
You can change your cookie settings at any time by clicking on “Cookie & Privacy Settings” in the footer of our websites, or in the app by clicking on the “Cookie & Privacy Settings” in the Settings and Support section of the Menu, which will bring up the cookie preferences again.
Our websites and app will only use essential cookies without your permission – we need your permission to set non-essential (or optional) cookies.