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Lost property

Every week, we receive over 800 items of lost property left on our trains or stations. We will always do our best to contact the owner of an item, where they can be identified.

You can report a lost item by e-mailing: lost.property@chilternrailways.co.uk

You can also report it in writing using a Lost Property form available at any Chiltern Railways ticket office, and returning it to a member of Chiltern Railways Staff; or by post to Chiltern Railways Lost Property, Marylebone Station, London NW1 6JJ.

Lost Property Office Operating Hours: Monday to Friday 12.00 to 20.00 hours.

Credit and Debit cards
If a Credit or Debit card is handed into our lost property department, we have an obligation to protect a customer's details.  All cards will be destroyed within 24 hours of receipt. Customers who have misplaced or lost their card, should contact their bank at the first opportunity and report the relevant card(s) missing.  If you contact us and are unable to collect your card within a reasonable time period (one hour), we will have to destroy any cards present for your security.  We will log the cards received/destroyed and communicate the relevant details to you.

You should allow up to two weeks for processing lost items. If you do not hear from us in that period, you should assume the item has not been found.

Items are stored in our Lost Property Office at London Marylebone for 3 months from the date they were received. A collection fee is levied to cover administration costs:

• Electronic items of high value (laptops, ipads, computers etc) - £20.00
• Mobile phones, I-pods and other electrical items - £10.00
• Books, umbrellas, hats, scarves and gloves - £2.00
• All other items - £3.00

Items of cash are subject to an administration charge.

Storage fees may apply for items of higher value (e.g. electronics, passports, reading glasses etc), or if you fail to collect your item on the agreed date.

Fees are payable on collection at London Marylebone.

Please note:
As specified by the National Rail Conditions of Carriage, a Train Company is not responsible for items of luggage which a customer leaves on Train Company premises or trains. If an item is left on a train or other railway premises, the train operator has the right to open and examine the contents before removing it to a secure place.