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Punctuality and Reliability

4 weeks
ending
Reliability Annual
Average
Punctuality Annual
Average
03/02/18 99.43% 99.41% 92.96% 92.16%
03/03/18 99.26% 99.39% 89.03% 92.04%
31/03/18 99.50% 99.37% 92.39% 91.84%
28/04/18 99.49% 99.36% 95.66% 91.95%
26/05/18 99.42% 99.35% 94.79% 92.10%
23/06/18 99.55% 99.35% 94.87% 92.25%
21/07/18 99.80% 99.40% 91.93% 92.32%
18/08/18 99.22% 99.36% 90.63% 92.05%
15/09/18 98.89% 99.37% 91.33% 92.10%
13/10/18 99.36% 99.34% 91.72% 92.15%
10/11/18 99.25% 99.32% 94.20% 92.41%
08/12/18 99.13% 99.31% 89.92% 92.30%
05/01/19 98.19% 99.28% 93.17% 92.55%
02/02/19 99.28% 99.27% 92.95% 92.52%
02/03/19 99.69% 99.31% 92.22% 92.75%
31/03/19 99.16% 99.28% 92.90% 92.79%

Current PPM Moving annual average 92.77%

Season ticket extension days during previous 12 months: Five
(due to the voiding of the morning peaks of 10th August and 13th June and the evening peaks of 29th May, 23rd,25th July, 1st, 6th, 7th August, 12th and 13th September)

Season ticket discount for reliability WILL NOT apply between 7th April 2019 and 4th May 2019

Season ticket discount for punctuality WILL NOT apply between 7th April 2019 and 4th May 2019
 

Punctuality = percentage of peak hour trains arriving no later than 5 minutes after scheduled time

Reliability = percentage of scheduled weekday trains actually run.

We are also measured by the Department for Transport (DfT) on our all day PPM (Public Performance Measure). This measures the punctuality of all our services, 7 days a week

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