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Our Performance

Punctuality and Reliability

4 weeks
ending
Reliability Annual
Average
Punctuality Annual
Average
14/10/17 99.76% 99.46% 91.05% 92.01%
11/11/17 99.54% 99.51% 91.01% 92.10%
09/12/17 99.34% 99.50% 91.06% 92.21%
06/01/18 98.48% 99.42% 89.23% 92.06%
03/02/18 99.43% 99.41% 92.96% 92.16%
03/03/18 99.26% 99.39% 89.03% 92.04%
31/03/18 99.50% 99.37% 92.39% 91.84%
28/04/18 99.49% 99.36% 95.66% 91.95%
26/05/18 99.42% 99.35% 94.79% 92.10%
23/06/18 99.55% 99.35% 94.87% 92.25%
21/07/18 99.80% 99.40% 91.93% 92.32%
18/08/18 99.22% 99.36% 90.63% 92.05%
15/09/18 98.89% 99.37% 91.33% 92.10%
13/10/18 99.36% 99.34% 91.72% 92.15%

Current PPM Moving annual average 92.32%

Season ticket extension days during previous 12 months: SIX
(due to the voiding of the morning peak of 10 August and 13 June and the evening peaks of 16 October, 8 November and 29 May, 23, 25 July, 1, 6, 7 August, 12 and 13 September)

Season ticket discount for reliability WILL NOT apply between 21 October 2018 and 17 November 2018

Season ticket discount for punctuality WILL NOT apply between 21 October 2018 and 17 November 2018

Punctuality = percentage of peak hour trains arriving no later than 5 minutes after scheduled time

Reliability = percentage of scheduled weekday trains actually run.

We are also measured by the Department for Transport (DfT) on our all day PPM (Public Performance Measure). This measures the punctuality of all our services, 7 days a week

 

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