Punctuality and Reliability
| 4 weeks ending |
Reliability | Annual Average |
Punctuality | Annual Average |
|---|---|---|---|---|
| 29/04/17 | 99.57% | 99.18% | 94.30% | 92.03% |
| 27/05/17 | 99.56% | 99.21% | 92.86% | 92.03% |
| 24/06/17 | 99.62% | 99.26% | 92.82% | 92.22% |
| 22/07/17 | 99.13% | 99.25% | 91.00% | 92.15% |
| 19/08/17 | 99.65% | 99.28% | 94.23% | 92.32% |
| 16/09/17 | 98.79% | 99.26% | 90.69% | 92.19% |
| 14/10/17 | 99.76% | 99.46% | 91.05% | 92.01% |
| 11/11/17 | 99.54% | 99.51% | 91.01% | 92.10% |
| 09/12/17 | 99.34% | 99.50% | 91.06% | 92.21% |
| 06/01/18 | 98.48% | 99.42% | 89.23% | 92.06% |
| 03/02/18 | 99.43% | 99.41% | 92.96% | 92.16% |
| 03/03/18 | 99.26% | 99.39% | 89.03% | 92.04% |
| 31/03/18 | 99.50% | 99.37% | 92.39% | 91.84% |
| 28/04/18 | 99.49% | 99.36% | 95.66% | 91.95% |
| 26/05/18 | 99.42% | 99.35% | 94.79% | 92.10% |
| 23/06/18 | 99.55% | 99.35% | 94.87% | 92.25% |
| 21/07/18 | 99.80% | 99.40% | 91.93% | 92.32% |
Current PPM Moving annual average 92.92%
Season ticket extension days during previous 12 months: THREE
(due to the voiding of the morning peak of 5th October and the 13th June and the evening peaks of 29th September, 16th October, 8th November and 25th May)
Season ticket discount for reliability WILL NOT apply between 29th July 2018 and 25th August 2018
Season ticket discount for punctuality WILL NOT apply between 29th July 2018 and 25th August 2018
Punctuality = percentage of peak hour trains arriving no later than 5 minutes after scheduled time
Reliability = percentage of scheduled weekday trains actually run.
We are also measured by the Department for Transport (DfT) on our all day PPM (Public Performance Measure). This measures the punctuality of all our services, 7 days a week
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