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Our Performance

Punctuality and Reliability

4 weeks
ending
Reliability Annual
Average
Punctuality Annual
Average
29/04/17 99.57% 99.18% 94.30% 92.03%
27/05/17 99.56% 99.21% 92.86% 92.03%
24/06/17 99.62% 99.26% 92.82% 92.22%
22/07/17 99.13% 99.25% 91.00% 92.15%
19/08/17 99.65% 99.28% 94.23% 92.32%
16/09/17 98.79% 99.26% 90.69% 92.19%
14/10/17 99.76% 99.46% 91.05% 92.01%
11/11/17 99.54% 99.51% 91.01% 92.10%
09/12/17 99.34% 99.50% 91.06% 92.21%
06/01/18 98.48% 99.42% 89.23% 92.06%
03/02/18 99.43% 99.41% 92.96% 92.16%
03/03/18 99.26% 99.39% 89.03% 92.04%
31/03/18 99.50% 99.37% 92.39% 91.84%
28/04/18 99.49% 99.36% 95.66% 91.95%
26/05/18 99.42% 99.35% 94.79% 92.10%
23/06/18 99.55% 99.35% 94.87% 92.25%
21/07/18 99.80% 99.40% 91.93% 92.32%

Current PPM Moving annual average 92.92%

Season ticket extension days during previous 12 months: THREE
(due to the voiding of the morning peak of 5th October and the 13th June and the evening peaks of 29th September, 16th October, 8th November and 25th May)

Season ticket discount for reliability WILL NOT apply between 29th July 2018 and 25th August 2018

Season ticket discount for punctuality WILL NOT apply between 29th July 2018 and 25th August 2018

Punctuality = percentage of peak hour trains arriving no later than 5 minutes after scheduled time

Reliability = percentage of scheduled weekday trains actually run.

We are also measured by the Department for Transport (DfT) on our all day PPM (Public Performance Measure). This measures the punctuality of all our services, 7 days a week

 

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