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Our Performance

Punctuality and Reliability

4 weeks
ending
Reliability Annual
Average
Punctuality Annual
Average
29/04/17 99.57% 99.18% 94.30% 92.03%
27/05/17 99.56% 99.21% 92.86% 92.03%
24/06/17 99.62% 99.26% 92.82% 92.22%
22/07/17 99.13% 99.25% 91.00% 92.15%
19/08/17 99.65% 99.28% 94.23% 92.32%
16/09/17 98.79% 99.26% 90.69% 92.19%
14/10/17 99.76% 99.46% 91.05% 92.01%
11/11/17 99.54% 99.51% 91.01% 92.10%
09/12/17 99.34% 99.50% 91.06% 92.21%
06/01/18 98.48% 99.42% 89.23% 92.06%
03/02/18 99.43% 99.41% 92.96% 92.16%
03/03/18 99.26% 99.39% 89.03% 92.04%
31/03/18 99.50% 99.37% 92.39% 91.84%
28/04/18 99.49% 99.36% 95.66% 91.95%
26/05/18 99.42% 99.35% 94.79% 92.10%

Current PPM Moving annual average 92.78%

Season ticket extension days during previous 12 months: THREE
(due to the voiding of the morning peak of 5th October and the evening peaks of 19th June, 21st June, 29th September, 16th October and 8th November)

Season ticket discount for reliability WILL NOT apply between 6th May 2018 and 2nd June 2018

Season ticket discount for punctuality WILL apply between 6th May 2018 and 2nd June 2018

Punctuality = percentage of peak hour trains arriving no later than 5 minutes after scheduled time

Reliability = percentage of scheduled weekday trains actually run.

We are also measured by the Department for Transport (DfT) on our all day PPM (Public Performance Measure). This measures the punctuality of all our services, 7 days a week

 

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