An Apology | Chiltern Railways

An Apology

We’d like to apologise to customers who experienced disruption yesterday evening.

A points failure at Marylebone station prevented use of platforms 5 and 6 during the afternoon and evening peak. Engineers worked to resolve the issue, however, unfortunately a number of timetabled services had to be cancelled at short notice. 

At the same time a cable fire and power cut affected the West Coast Mainline and closed Euston station.  Thousands of passengers for the West Midlands and beyond utilised Chiltern services from Marylebone and this caused the station and trains to be much busier than usual.

Many staff members, both office and front line stayed after hours to provide assistance to customers.  We hope that if you needed help, you were able to speak to someone.

It was a challenging evening and we thank you for your patience.  If you were delayed by 30 minutes or more, you will be able to claim compensation.  More information is available on our website. 

Jenny Payne, Customer Service Director, Chiltern Railways

Martin Ball, Head of Maintenance, Network Rail