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An Apology

<p>We’d like to apologise to customers who experienced disruption yesterday evening.</p>
<p>A points failure at Marylebone station prevented use of platforms 5 and 6 during the afternoon and evening peak. Engineers worked to resolve the issue, however, unfortunately a number of timetabled services had to be cancelled at short notice.&nbsp;</p>
<p>At the same time a cable fire and power cut affected the West Coast Mainline and closed Euston station.&nbsp; Thousands of passengers for the West Midlands and beyond utilised Chiltern services from Marylebone and this caused the station and trains to be much busier than usual.</p>
<p>Many staff members, both office and front line stayed after hours to provide assistance to customers.&nbsp; We hope that if you needed help, you were able to speak to someone.</p>
<p>It was a challenging evening and we thank you for your patience.&nbsp; If you were delayed by 30 minutes or more, you will be able to claim compensation.&nbsp; More information is available on our website.&nbsp;</p>
<p><strong>Jenny Payne,&nbsp;</strong>Customer Service Director, Chiltern Railways</p>
<p><strong>Martin Ball</strong>, Head of Maintenance, Network Rail</p>