Copies of Passenger's Charter are available from any of our staffed stations. You can also select the below link to download a copy to your computer.
Please note the following minor amendments to the Charter:
Page 7 - Train punctuality and reliability
- The Peak Punctuality Standard we aim for for January 2009 is 93.75%, not 93%.
- The definition of Peak trains should read 'trains arriving in London, Mondays to Fridays from 0700 to 0959 inclusive and departing from London, Mondays to Fridays from 1600 to 1859 inclusive.
- Performance posters are also displayed at Warwick Parkway station.