At Chiltern Railways we work hard to ensure that all our passengers, including those with special travel needs, experience the same ease of access and journey comfort. These pages have been produced to help you plan your journeys and use our stations and services if you have special travel needs or simply need a helping hand.
Our Disabled Persons' Protection Policy sets out our approach to meeting the requirements of the Office of the Rail Regulator’s Code of Practice, ‘Meeting The Needs of Disabled Passengers’ and describes the arrangements for implementing our Policy. A summary, or the full document, are available from the links below.
With 24hrs advance notice we'll make special arrangements for travel from all our staffed stations. Ramps are held at all staffed stations and London Marylebone and Banbury also have wheelchairs for passenger use. In addition there is a designated wheelchair area in our Clubman and Turbo trains and an interior colour scheme designed to help those with visual difficulties. Clubman trains have a accessible toilet. To assist those with hearing problems all our carriages have electronic visual displays showing the stations at which the train stops.
We hope you’ll find all the information you need about accessible travel with Chiltern Railways on this site.
If you need any further information about our fares and services or wish to book tickets please call us on 08456 005 165 (0700hrs to 2000hrs) or Textphone: 08457 078 051.
If your vision is impaired and you'd appreciate a large print (A3 paper sized) version of our timetable booklet please phone our Customer Services Department on 08456 005 165 (Mondays to Fridays, 0830 to 1730).
