Thank you for your ongoing support. We hope the links below will help you get the most from your Season Ticket. Don't miss out on the many benefits, especially for holders of Monthly and longer tickets.
2. Special Benefits for Season Ticket holders
6. Refunds
You can use your Season Ticket at any time and on any day of the week at any station between the points shown on the ticket. You can make as many journeys as you want for work or leisure purposes during your ticket’s period of validity.
Car Park Season Tickets are only valid at the station where you purchased the ticket and for the vehicle with the registration number shown on your ticket. Unfortunately we are unable to guarantee you a parking place.
You must have your Photocard and Season Ticket with you when you travel. Your Season Ticket is not valid without it. If you don’t have your Season Ticket with you, then you should buy another ticket for your journey. You can claim a refund for these tickets on up to 2 occasions in any 12 month period. Claim forms are available from any staffed Chiltern Railways station.
Your Season Ticket must cover the full journey you wish to make. It’s your responsibility to have the correct ticket. If you can’t produce a valid ticket for your complete journey you’ll be liable to pay a Penalty Fare of £20 or twice the appropriate full single fare to the next station stop, whichever is the greater.
2. Special Benefits for Season Ticket holders
Free weekend travel on all routes
When you buy a monthly or longer Season Ticket or Travelcard Season Ticket, from a Chiltern Railways station to London, worth £150 or more a month or £1,500 or more a year, you get FREE weekend travel across our entire network. You must buy your ticket from Chiltern Railways to receive this benefit. If your Season Ticket is on an Oyster card you must also have your paper record card to travel free at weekends.
'Goldcard’ benefits
When you buy an Annual Season Ticket valid to or from any of our stations south of Banbury or Aylesbury, you qualify for a ‘Goldcard’. View a map of where your ‘Goldcard’ can be used.
'Goldcard' benefits include:
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Up to a third off most off-peak rail fares around London & The South East for you and up to 3 accompanying adults.
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Up to 4 accompanying children travel for just £2 each. Just show your Goldcard when you buy your off-peak tickets.
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You can also nominate one other adult who, for just £1, can purchase a Goldcard Partner Card offering similar off-peak travel discounts. (With the Partner Card up to 4 accompanying children will receive a 60% discount off a child fare, with a minimum of £1 applying).
JourneyCheck
Chiltern Railways is committed to providing a punctual and reliable service however to ensure we keep you full up to date with our services we have launched Journey Check. This is a free service where we will text or e-mail you alerts on the status of your trains based on you individual journey. So you will always know if your train is on time before you even arrive at the station. Please select this link to register for JourneyCheck.
Free Bus Travel in High Wycombe, Aylesbury and Aylesbury Vale Parkway
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If you have a monthly or longer Season Ticket or Travelcard Season Ticket valid to High Wycombe station you can use your ticket for free travel on local Arriva buses within the High Wycombe urban area at any time of day, 7 days a week. For more details of buses please select here.
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If you have a monthly or longer Season Ticket or Travelcard Season Ticket valid to Aylesbury station you can use your ticket for free travel on local Arriva, Silver Rider, Water Rider and Purple Route 7 buses within the Aylesbury urban area at any time of day, 7 days a week. For more details of buses please select here.
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If you have a monthly or longer Season Ticket or Travelcard Season Ticket valid to Aylesbury Vale Parkway station you can use your ticket for free travel at Monday to Friday peak times on Arriva bus 16 to/from Steeple Claydon, Westcott, Quainton and Waddesdon. For more details of buses please select here.
Charter discounts cannot be applied to Season Tickets purchased online. To receive your discount please visit a Chiltern Railways booking office
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Weekly tickets can be bought from any staffed Chiltern Railways station at any time on the day before the renewal date.
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Weekly tickets that expire on a Saturday, Sunday or Monday (or Tuesday after a Public Holiday) can be renewed at any time from the previous Friday morning.
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Tickets valid for a month or longer can be renewed at any time up to 7 days in advance provided there is no break in continuity.
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Avoid queuing by renewing your Season Ticket online. You can buy Season Tickets at our online season ticket shop. You can order your ticket up to a month in advance of its expiry date and we will send it straight to your home a week before it’s due to start.
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You can also buy weekly season tickets from our TVM machines located at most of our stations.
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We can replace lost Season Tickets of one month or longer duration. This is done at the discretion of our Revenue Protection department and will be done only once per passenger in any 12 month period.
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We can NOT replace lost or stolen Weekly Season Tickets.
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If you request a duplicate ticket you may be asked to attend an interview to ensure your claim is valid.
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A £10 administration charge will be made. Please ask for a form at any staffed Chiltern Railways station. For further information please refer to the National Rail Conditions of Carriage.
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If you’re unable to use your Season Ticket during its period of validity as a result of sickness or holidays you must hand the ticket in for refund on the last day of use.
Refunds will be calculated from the day you return your ticket to the station where you bought it or from the date of postage by recorded delivery to Chiltern Railways
Banbury ICC, Merton Street, Banbury, Oxfordshire, OX16 4RN
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If you’re unable to do this in time, you must include a medical certificate with the refund application.
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A refund fee of £10 is payable.
Remember, if you don’t surrender your ticket or if you start using it again, no refund will be made.
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These are calculated on the difference between the amount you paid and the charge for the time the Season Ticket was held. Refunds are NOT pro rata as the unit cost of a Season Ticket decreases as the period of validity increases. Annual tickets have little or no refundable value if they have been used for over 10 months.
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We can’t give you more than 2 refunds in any 12 month period, even if you’ve bought 2 or more separate Season Tickets in that 12 month period.
We can only consider refunds on duplicate tickets in the case of redundancy, long term illness, pregnancy or if the original ticket is found and returned to Chiltern Railways Banbury ICC, Merton Street, Banbury, Oxfordshire,OX16 4RN
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within 1 month of the date of it being reported lost.
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A refund fee of £10 is payable.
If your ticket no longer meets your needs then you can exchange it for one that does, providing it is still valid for more than 1 month.
Alternatively you can apply for a refund. Please ask at any staffed station for details. We can’t exchange weekly or monthly tickets.
A damaged ticket may not operate the ticket gates fitted at some of our stations and on London Underground. Tickets may be damaged by magnetic interference from handbag catches, mobile phones, keys etc, as well as folding or creasing.
Damaged tickets can be exchanged free of charge at any staffed Chiltern Railways station.
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If you have any questions about Chiltern Railways Season Tickets call 08456 005 165 (0700 to 2000 every day) or ask at any Chiltern Railways staffed station.
- Use ‘Train Tracker’ for real time departure and arrivals information for all stations on the National Rail network – call 0871 200 4950 - or visit www.nationalrail.co.uk/traintracker.
