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Our stations
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Wembley Stadium |
Facilities at Wembley Stadium station
| Passenger Services | |
|---|---|
| Operated By | CH |
| Station Address | Wembley Hill Road Wembley Greater London Greater London HA9 8BQ |
| Staffing | |
| Staffing Level | Unstaffed |
| CCTV | Yes |
| Information Systems | |
| Helpline | Mon - Sun: 08:00 - 21:00 |
| Helpline - Note | A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website. |
| Helpline - Contact Address | Chiltern Railways Banbury ICC Merton Street |
| Helpline - Primary Phone Number | 08456 005 165 |
| Staff Help Available - Note | Staff help is available on Wembley National Stadium football or concert event days. |
| Induction Loop | No |
| Accessible Ticket Machines | Mon - Sun: 24 hours |
| Accessible Booking Office Counter | No |
| Ramp For Train Access | No |
| Accessible Taxis | No |
| Accessible Taxis - Note | For taxis from all UK stations visit www.traintaxi.co.uk. |
| National Key Toilets | No |
| Step Free Access | Whole Station |
| Step Free Access - Note | Step free access is available to both platforms at this station. |
| Impaired Mobility Set Down | Mon - Sun: 24 hours |
| Disabled Parking | Mon - Sun: 24 hours |
| General Services Information | |
| Customer Services | Mon - Fri: 09:30 - 18:30 |
| Customer Services - Note | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
| Customer Services - Contact Address | Chiltern Railways Banbury ICC |
| Customer Services - Primary Phone Number | 08456 005 165 |
| Left Luggage - Contact Address | Chiltern Railways Banbury ICC |
| Left Luggage - Primary Phone Number | 08456 005 165 |
| Lost Property | Mon - Fri: 13:00 - 21:00 |
| Lost Property - Note | Callers will be contacted only if the item is found. Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in. |
| Lost Property - Contact Address | Chiltern Railways Lost Property Marylebone Station NW1 6JJ |
| Lost Property - Primary Phone Number | 08456 005 165 |
| Telesales | Mon - Sun: 08:00 - 21:00 |
| Telesales - Note | Tickets are also available online from the Chiltern Railways website. You can try our new Advance Barcode Tickets for single journeys on Chiltern Railways startingat £5 single. |
| Telesales - Contact Address | Chiltern Railways Banbury ICC |
| Telesales - Primary Phone Number | 08456 005 165 |
| Ticket Buying and Collection | |
| Ticket Office | To be confirmed by operator |
| Self Service Ticket Machines | Yes |
| Ticket Machine Location | On The White Horse Bridge, near to the entrance of Platform 2. |
| Collection of pre-purchased tickets | Yes |
| Oyster Prepay | No |
| TravelCard | No |
| TravelCard Zone | No |
| Penalty Fares Note | Penalty Fares apply to journeys from Wembley Stadium station when travelling with:
|
| Station Facilities | |
| Bureau De Change | No |
| Seated Area | No |
| First Class Lounge | No |
| Women Only Waiting Area | No |
| Trolleys | No |
| Station Buffet | No |
| Toilets | Yes |
| Baby Changing Facilities | No |
| Showers | No |
| Public Telephones | Yes |
| WIFI | No |
| WIFI - Note | Find WiFi Hotspots around Wembley Stadium station |
| Web Kiosks | No |
| Postbox | No |
| Tourist Information Office | No |
| ATM Machine | No |
| Waiting Room | No |
| Shops | No |
| Interchange | |
| Minimum Connection Time (Minutes) | 5 |
| Cycle Storage Available | Yes |
| Cycle Storage Spaces | 4 |
| Sheltered Cycle Storaged | Yes |
| Cycle Storage CCTV | No |
| Rail Replacement Services | Yes |
| Rail Replacement Services - Note | This station is generally not served by rail replacement buses, generally due to difficult road access. Passengers travelling from this station should use the Passenger Help Point on the station to arrange a taxi. |
| Taxi Rank | No |
| Bus Services | Yes |
| Bus Services - Note | Bus services 18 and N18 stop on Wembley High Road and Harrow Road, five minutes walk from the station. |
| Metro Services | No |
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |