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The Hawthorns |
| Passenger Services | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operated By | LM | ||||||||||||
| Station Address | Halfords Lane Birmingham Road West Bromwich West Midlands B71 4JZ |
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| Staffing | |||||||||||||
| Staffing Level | Part Time | ||||||||||||
| CCTV | Yes | ||||||||||||
| Information Systems | |||||||||||||
| Customer Help Points | No | ||||||||||||
| Customer Help Points - Note | On both platforms | ||||||||||||
| Staff Help Available | |||||||||||||
| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. | ||||||||||||
| Induction Loop | No | ||||||||||||
| Accessible Booking Office Counter | No | ||||||||||||
| Ramp For Train Access | No | ||||||||||||
| Step Free Access | Whole Station | ||||||||||||
| Step Free Access - Note | Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park. | ||||||||||||
| Disabled Parking - Note | Parking is free for disabled customers parking in disabled spaces. | ||||||||||||
| Wheelchairs Available - Note | None | ||||||||||||
| General Services Information | |||||||||||||
| Customer Services | Mon - Fri: 06:00 - 18:00 Sat - Sun: 07:00 - 15:00 |
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| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. | ||||||||||||
| Customer Services - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
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| Customer Services - Primary Phone Number | 0121 634 2040 | ||||||||||||
| Left Luggage - Note | None | ||||||||||||
| Left Luggage - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
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| Left Luggage - Primary Phone Number | 08705 125 240 | ||||||||||||
| Lost Property - Note | None | ||||||||||||
| Lost Property - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
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| Lost Property - Primary Phone Number | 08705 125 240 | ||||||||||||
| Telesales | Mon - Sun: 07:00 - 19:00 | ||||||||||||
| Telesales - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
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| Telesales - Primary Phone Number | 08705 125 240 | ||||||||||||
| Ticket Buying and Collection | |||||||||||||
| Ticket Office | Yes | ||||||||||||
| Self Service Ticket Machines | No | ||||||||||||
| Collection of pre-purchased tickets | No | ||||||||||||
| Oyster Prepay | No | ||||||||||||
| TravelCard | No | ||||||||||||
| TravelCard Zone | No | ||||||||||||
| Penalty Fares Note | Penalty Fares do not apply to passengers travelling to and from this station with Chiltern Trains. | ||||||||||||
| Station Facilities | |||||||||||||
| Bureau De Change | No | ||||||||||||
| Seated Area | No | ||||||||||||
| First Class Lounge | No | ||||||||||||
| Women Only Waiting Area | No | ||||||||||||
| Trolleys | No | ||||||||||||
| Station Buffet | No | ||||||||||||
| Toilets | Yes | ||||||||||||
| Baby Changing Facilities | No | ||||||||||||
| Showers | No | ||||||||||||
| Public Telephones | Yes | ||||||||||||
| WIFI | No | ||||||||||||
| Web Kiosks | No | ||||||||||||
| Postbox | No | ||||||||||||
| Tourist Information Office | No | ||||||||||||
| ATM Machine | No | ||||||||||||
| Waiting Room | No | ||||||||||||
| Waiting Room - Note | no | ||||||||||||
| Shops | No | ||||||||||||
| Interchange | |||||||||||||
| Minimum Connection Time (Minutes) | 0 | ||||||||||||
| Cycle Storage Available | No | ||||||||||||
| Cycle Storage Spaces | 0 | ||||||||||||
| Sheltered Cycle Storaged | Yes | ||||||||||||
| Cycle Storage CCTV | No | ||||||||||||
| Car park |
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| Rail Replacement Services | Yes | ||||||||||||
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park. | ||||||||||||
| Taxi Rank | No | ||||||||||||
| Taxi Rank - Note | Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122 | ||||||||||||
| Bus Services | No | ||||||||||||
| Metro Services | No | ||||||||||||
| Airport | No | ||||||||||||
| Port | No | ||||||||||||
| Car Hire | No | ||||||||||||
| Cycle Hire | No | ||||||||||||
