Routes
Destination
Live service updates
Our stations
 |
Stratford-upon-Avon |
Facilities at Stratford-upon-Avon station
| Passenger Services | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operated By | LM | ||||||||||||||
| Station Address | Station Road Stratford-upon-Avon Warwickshire CV37 6PL |
||||||||||||||
| Staffing | |||||||||||||||
| Staffing Level | Part Time | ||||||||||||||
| CCTV | Yes | ||||||||||||||
| Information Systems | |||||||||||||||
| Helpline | |||||||||||||||
| Helpline - Note | Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website. |
||||||||||||||
| Helpline - Contact Address | London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB |
||||||||||||||
| Helpline - Primary Phone Number | 0800 0924260 | ||||||||||||||
| Customer Help Points | |||||||||||||||
| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. | ||||||||||||||
| Induction Loop | Yes | ||||||||||||||
| Accessible Ticket Machines | |||||||||||||||
| Accessible Ticket Machines - Note | A Ticket Vending Machine is located at the front of the station. |
||||||||||||||
| Accessible Booking Office Counter | No | ||||||||||||||
| Ramp For Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel | ||||||||||||||
| Accessible Taxis | No | ||||||||||||||
| National Key Toilets | No | ||||||||||||||
| Step Free Access | Partial Station | ||||||||||||||
| Step Free Access - Note | Level access to Booking Hall and adjacent platform. Also second level entrance direct to platform. Barrow crossing to island platforms. Also footbridge with 22 steps up and down. Barrow crossing to be used with staff assistance. |
||||||||||||||
| Disabled Parking | |||||||||||||||
| Disabled Parking - Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge | ||||||||||||||
| Accessible Carpark Equipment | |||||||||||||||
| Wheelchairs Available - Note | None | ||||||||||||||
| General Services Information | |||||||||||||||
| Customer Services | Mon - Fri: 08:00 - 20:00 Sat - Sun: 09:00 - 17:00 |
||||||||||||||
| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
**Stratford-upon-Avon is accredited by the Secure Station Scheme** |
||||||||||||||
| Customer Services - Contact Address | London Midland Customer Relations Manager B2 4JB |
||||||||||||||
| Customer Services - Primary Phone Number | 0121 634 2040 | ||||||||||||||
| Left Luggage - Note | None |
||||||||||||||
| Left Luggage - Contact Address | London Midland Customer Relations Manager B2 4JB |
||||||||||||||
| Left Luggage - Primary Phone Number | 08705 125 240 | ||||||||||||||
| Lost Property - Note | None |
||||||||||||||
| Lost Property - Contact Address | London Midland Customer Relations Manager B2 4JB |
||||||||||||||
| Lost Property - Primary Phone Number | 08705 125 240 | ||||||||||||||
| Telesales | Mon - Sun: 08:00 - 20:00 | ||||||||||||||
| Telesales - Contact Address | London Midland Customer Relations Manager B2 4JB |
||||||||||||||
| Telesales - Primary Phone Number | 08705 125 240 | ||||||||||||||
| Ticket Buying and Collection | |||||||||||||||
| Ticket Office | Mon - Sat: 06:20 - 20:20 Sun: 09:45 - 18:30 |
||||||||||||||
| Self Service Ticket Machines | Yes | ||||||||||||||
| Ticket Machine Location | A Ticket Vending Machine is located at the front of the station. |
||||||||||||||
| Ticket Machine Description |
|
||||||||||||||
| Collection of pre-purchased tickets | Yes | ||||||||||||||
| Oyster Prepay | No | ||||||||||||||
| TravelCard | No | ||||||||||||||
| TravelCard Zone | No | ||||||||||||||
| Penalty Fares Note | Penalty Fares apply to journeys from Stratford-upon-Avon station when travelling with:
|
||||||||||||||
| Station Facilities | |||||||||||||||
| Bureau De Change | No | ||||||||||||||
| Seated Area | Yes | ||||||||||||||
| Seated Area - Note | Sheltered seating is available on the platform and in the waiting shelter on Platforms 2/3. |
||||||||||||||
| First Class Lounge | No | ||||||||||||||
| Women Only Waiting Area | No | ||||||||||||||
| Trolleys | No | ||||||||||||||
| Station Buffet | Yes | ||||||||||||||
| Toilets | Yes | ||||||||||||||
| Baby Changing Facilities | No | ||||||||||||||
| Showers | No | ||||||||||||||
| Public Telephones | Yes | ||||||||||||||
| WIFI | No | ||||||||||||||
| WIFI - Note | |||||||||||||||
| Web Kiosks | No | ||||||||||||||
| Postbox | No | ||||||||||||||
| Tourist Information Office | No | ||||||||||||||
| ATM Machine | No | ||||||||||||||
| Waiting Room | Yes | ||||||||||||||
| Waiting Room - Note |
|
||||||||||||||
| Shops | No | ||||||||||||||
| Interchange | |||||||||||||||
| Minimum Connection Time (Minutes) | 5 | ||||||||||||||
| Cycle Storage Available | Yes | ||||||||||||||
| Cycle Storage Spaces | 10 | ||||||||||||||
| Sheltered Cycle Storaged | Yes | ||||||||||||||
| Cycle Storage CCTV | Yes | ||||||||||||||
| Cycle Storage Location | north of Platform 1 | ||||||||||||||
| Car park |
|
||||||||||||||
| Rail Replacement Services | Yes | ||||||||||||||
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: In Station Drive |
||||||||||||||
| Taxi Rank | Yes | ||||||||||||||
| Taxi Rank - Note | Stratford-upon-Avon (SAV) Station 001 TOA 01789 264001 7 01789 414007 A2B 01789 415225 |
||||||||||||||
| Bus Services | Yes | ||||||||||||||
| Bus Services - Note | Information to plan your onward journey is available in a printable format here |
||||||||||||||
| Metro Services | No | ||||||||||||||
| Airport | No | ||||||||||||||
| Port | No | ||||||||||||||
| Car Hire | Yes | ||||||||||||||
| Car Hire - Note | Available at the front of the station. |
||||||||||||||
| Cycle Hire | No | ||||||||||||||