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Our stations

Our Stations:  Stourbridge Junction 

Facilities at Stourbridge Junction station

Passenger Services
Operated By LM 
Station Address Brook Road
Old Swinford
Stourbridge
West Midlands
DY8 1NH 
Staffing
Staffing Level Part Time 
CCTV Yes  
Information Systems
Helpline  
Helpline - Note

Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.

 
Helpline - Contact Address London Midland Customer Relations Team
PO Box 4323
Birmingham
B2 4JB 
Helpline - Primary Phone Number 0800 0924260 
Customer Help Points  
Customer Help Points - Note

On all platforms.

 
Staff Help Available - Note To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. 
Induction Loop Yes 
Accessible Ticket Machines  
Accessible Booking Office Counter No 
Ramp For Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel 
Accessible Taxis No 
National Key Toilets  
National Key Toilets - Note

A National Key Scheme toilet is available.  Radar Key available from station staff.  If you wish to buy a ‘National Key Scheme’ Key (Radar).  Their address is 12 City Forum, 250 City Road, London, EC1V 8AF, Tel: 020 7250 3222, Minicom: 020 7250 4119, Fax: 020 7250 0212, Email radar@radar.org.uk, Website: www.radar.org.uk

 
Step Free Access Whole Station 
Step Free Access - Note

Level access to Booking Hall and subway from main entrance. 25 steps or lift up to platform 1 (for Stourbridge Town) and 25 steps or lift up to platform 3. Additional entrance direct from car park via 5 steps or ramp.

 
Impaired Mobility Set Down  
Impaired Mobility Set Down - Note

Pick-up in car park.

 
Disabled Parking  
Disabled Parking - Note Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible Carpark Equipment  
Wheelchairs Available - Note None 
General Services Information
Customer Services Mon - Fri: 07:00 - 19:00
Sat - Sun: 08:00 - 16:00 
Customer Services - Note We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. 
Customer Services - Contact Address London Midland
Customer Relations Manager
B2 4JB 
Customer Services - Primary Phone Number 0121 634 2040 
Left Luggage - Note None 
Left Luggage - Contact Address London Midland
Customer Relations Manager
B2 4JB 
Left Luggage - Primary Phone Number 08705 125 240 
Lost Property - Note None 
Lost Property - Contact Address London Midland
Customer Relations Manager
B2 4JB 
Lost Property - Primary Phone Number 08705 125 240 
Telesales Mon - Sun: 08:00 - 20:00 
Telesales - Contact Address London Midland
Customer Relations Manager
B2 4JB 
Telesales - Primary Phone Number 08705 125 240 
Ticket Buying and Collection
Ticket Office Mon - Sat: 05:45 - 23:52
Sun: 09:41 - 23:26 
Self Service Ticket Machines Yes 
Ticket Machine Location

A Ticket Vending Machine is available on Platform 3.

 
Ticket Machine Description

 

 
Collection of pre-purchased tickets Yes 
Oyster Prepay No 
TravelCard No 
TravelCard Zone No 
Penalty Fares Note

Penalty Fares apply to journeys from Stourbridge Junction station when travelling with:

  • London Midland
  • Chiltern Railways
 
Station Facilities
Bureau De Change No 
Seated Area Yes 
Seated Area - Note

Seating is available in waiting shelters and on all platforms.

 
First Class Lounge No 
Women Only Waiting Area No 
Trolleys No 
Station Buffet Yes 
Toilets Yes 
Baby Changing Facilities No 
Showers No 
Public Telephones Yes 
WIFI No 
WIFI - Note

Find WiFi Hotspots around Stourbridge Junction station

 
Web Kiosks No 
Postbox Yes 
Tourist Information Office No 
ATM Machine No 
Waiting Room Yes 
Waiting Room - Note

2 Waiting Rooms

 
Shops No 
Interchange
Minimum Connection Time (Minutes) 2 
Cycle Storage Available Yes 
Cycle Storage Spaces 22 
Sheltered Cycle Storaged Yes 
Cycle Storage CCTV No 
Cycle Storage Location By the Ticket Office. 
Car park
Operator: Network West Midlands 
Primary Phone Number:  
Address:  
Open: Mon - Sun: 24 hours 
Spaces: 797 
Notes:  
Rail Replacement Services Yes 
Rail Replacement Services - Note

In the event of engineering the bus/coach will collect from: Rail Replacement bus stop in main station car park

 
Taxi Rank No 
Taxi Rank - Note

Stourbridge Junction (SBJ) Station ABM 01384 838383 Falcon 01384 393939 Eagle 01384 444 888

 
Bus Services Yes 
Bus Services - Note

Information to plan your onward journey is available in a printable format here

 
Metro Services No 
Airport No 
Port No 
Car Hire No 
Cycle Hire No