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Our stations
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Rowley Regis |
Facilities at Rowley Regis station
| Passenger Services | |
|---|---|
| Operated By | LM |
| Station Address | Station Road Rowley Regis Warley West Midlands B65 0LJ |
| Staffing | |
| Staffing Level | Part Time |
| CCTV | Yes |
| Information Systems | |
| Helpline | |
| Helpline - Note | Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website. |
| Helpline - Contact Address | London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB |
| Helpline - Primary Phone Number | 0800 0924260 |
| Customer Help Points | |
| Customer Help Points - Note | On both platforms |
| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. |
| Induction Loop | Yes |
| Accessible Ticket Machines | |
| Accessible Ticket Machines - Note | A Ticket Vending Machine is available on Platform One. |
| Accessible Booking Office Counter - Note | There is an accessible Ticket Office window at Rowley Regis station The counter on this window can be lowered to help wheelchair users and other customers. |
| Ramp For Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel |
| Accessible Taxis | No |
| National Key Toilets | No |
| Step Free Access | Whole Station |
| Step Free Access - Note | Step-free access to Kidderminster platform via ramp. Step-free access to Birmingham platform via ramp. Step-free access between platforms is 120m. Platform to train ramp kept in Booking Hall. 3 entrances to Booking Hall - 2 step free and 1 via steps. |
| Disabled Parking | |
| Disabled Parking - Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge |
| Accessible Carpark Equipment | |
| Wheelchairs Available - Note | None |
| General Services Information | |
| Customer Services | Mon - Fri: 08:00 - 20:00 Sat - Sun: 09:00 - 17:00 |
| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
| Customer Services - Contact Address | London Midland Customer Relations Manager B2 4JB |
| Customer Services - Primary Phone Number | 0121 634 2040 |
| Left Luggage - Note | None |
| Left Luggage - Contact Address | London Midland Customer Relations Manager B2 4JB |
| Left Luggage - Primary Phone Number | 08705 125 240 |
| Lost Property - Note | None |
| Lost Property - Contact Address | London Midland Customer Relations Manager B2 4JB |
| Lost Property - Primary Phone Number | 08705 125 240 |
| Telesales | Mon - Sun: 08:00 - 20:00 |
| Telesales - Contact Address | London Midland Customer Relations Manager B2 4JB |
| Telesales - Primary Phone Number | 08705 125 240 |
| Ticket Buying and Collection | |
| Ticket Office | Mon - Fri: 06:03 - 23:45 Sat: 06:24 - 23:45 Sun: 09:40 - 21:15 |
| Self Service Ticket Machines | No |
| Ticket Machine Location | A Ticket Vending Machine is located on Platform One. |
| Collection of pre-purchased tickets | Yes |
| Oyster Prepay | No |
| TravelCard | No |
| TravelCard Zone | No |
| Penalty Fares Note | Penalty Fares apply to journeys from Rowley Regis station when travelling with:
|
| Station Facilities | |
| Bureau De Change | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Women Only Waiting Area | No |
| Trolleys | No |
| Station Buffet | No |
| Toilets | Yes |
| Baby Changing Facilities | No |
| Showers | No |
| Public Telephones | Yes |
| WIFI | No |
| WIFI - Note | |
| Web Kiosks | No |
| Postbox | No |
| Tourist Information Office | No |
| ATM Machine | No |
| Waiting Room | Yes |
| Waiting Room - Note |
|
| Shops | No |
| Interchange | |
| Minimum Connection Time (Minutes) | 5 |
| Cycle Storage Available | Yes |
| Cycle Storage Spaces | 14 |
| Sheltered Cycle Storaged | Yes |
| Cycle Storage CCTV | No |
| Rail Replacement Services | Yes |
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: Picks up/sets down on Station Road, located at the main entrance to the station building. |
| Taxi Rank | No |
| Taxi Rank - Note | Four Star 01384 894344, A to B 01384 353535, A and A 01384 893939. |
| Bus Services | Yes |
| Bus Services - Note | Information to plan your onward journey is available in a printable format here |
| Metro Services | No |
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |