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Destination
Live service updates
Our stations
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Olton |
Facilities at Olton station
| Passenger Services | |||||||||||||
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| Operated By | LM | ||||||||||||
| Station Address | Warwick Road Solihull West Midlands B92 7AR |
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| Staffing | |||||||||||||
| Staffing Level | Part Time | ||||||||||||
| CCTV | Yes | ||||||||||||
| CCTV Coverage | |||||||||||||
| Information Systems | |||||||||||||
| Helpline | |||||||||||||
| Helpline - Note | Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website. |
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| Helpline - Contact Address | London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB |
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| Helpline - Primary Phone Number | 0800 0924260 | ||||||||||||
| Customer Help Points | |||||||||||||
| Customer Help Points - Note | On both platforms |
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| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. | ||||||||||||
| Induction Loop | Yes | ||||||||||||
| Accessible Booking Office Counter | No | ||||||||||||
| Ramp For Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel | ||||||||||||
| National Key Toilets - Note | A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a ‘National Key Scheme’ Key (Radar). Their address is 12 City Forum, 250 City Road, London, EC1V 8AF, Tel: 020 7250 3222, Minicom: 020 7250 4119, Fax: 020 7250 0212, Email radar@radar.org.uk, Website: www.radar.org.uk |
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| Step Free Access | Whole Station | ||||||||||||
| Step Free Access - Note | Level access to Booking Hall and subway, then 24 steps or lift to island platforms 1 and 2. |
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| Impaired Mobility Set Down | |||||||||||||
| Impaired Mobility Set Down - Note | Pick-up in car park only. |
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| Disabled Parking | |||||||||||||
| Disabled Parking - Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge | ||||||||||||
| Wheelchairs Available - Note | None | ||||||||||||
| General Services Information | |||||||||||||
| Customer Services | Mon - Fri: 07:00 - 19:00 Sat - Sun: 08:00 - 16:00 |
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| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
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| Customer Services - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Customer Services - Primary Phone Number | 0121 634 2040 | ||||||||||||
| Left Luggage - Note | None |
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| Left Luggage - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Left Luggage - Primary Phone Number | 08705 125 240 | ||||||||||||
| Lost Property - Note | None |
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| Lost Property - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Lost Property - Primary Phone Number | 08705 125 240 | ||||||||||||
| Telesales | Mon - Sun: 08:00 - 20:00 | ||||||||||||
| Telesales - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Telesales - Primary Phone Number | 08705 125 240 | ||||||||||||
| Ticket Buying and Collection | |||||||||||||
| Ticket Office | Mon - Fri: 05:59 - 23:48 Sat: 06:54 - 23:58 Sun: 10:30 - 18:09 |
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| Self Service Ticket Machines | No | ||||||||||||
| Ticket Machine Location | A Permit to Travel Machine is available for use when the Ticket Office is closed. |
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| Ticket Machine Description |
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| Collection of pre-purchased tickets | Yes | ||||||||||||
| Oyster Prepay | No | ||||||||||||
| TravelCard | No | ||||||||||||
| TravelCard Zone | No | ||||||||||||
| Penalty Fares Note | Penalty Fares apply to journeys from Olton station when travelling with:
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| Station Facilities | |||||||||||||
| Bureau De Change | No | ||||||||||||
| Seated Area | Yes | ||||||||||||
| First Class Lounge | No | ||||||||||||
| Women Only Waiting Area | No | ||||||||||||
| Trolleys | No | ||||||||||||
| Station Buffet | No | ||||||||||||
| Toilets | Yes | ||||||||||||
| Baby Changing Facilities | No | ||||||||||||
| Showers | No | ||||||||||||
| Public Telephones | Yes | ||||||||||||
| WIFI | No | ||||||||||||
| WIFI - Note | |||||||||||||
| Web Kiosks | No | ||||||||||||
| Postbox | No | ||||||||||||
| Tourist Information Office | No | ||||||||||||
| ATM Machine | No | ||||||||||||
| Waiting Room | Yes | ||||||||||||
| Waiting Room - Note |
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| Shops | No | ||||||||||||
| Interchange | |||||||||||||
| Minimum Connection Time (Minutes) | 5 | ||||||||||||
| Cycle Storage Available | Yes | ||||||||||||
| Cycle Storage Spaces | 10 | ||||||||||||
| Sheltered Cycle Storaged | Yes | ||||||||||||
| Cycle Storage CCTV | No | ||||||||||||
| Cycle Storage Location | Outside Main Station Entrance | ||||||||||||
| Car park |
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| Rail Replacement Services | Yes | ||||||||||||
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: Outside station entrance |
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| Taxi Rank | No | ||||||||||||
| Taxi Rank - Note | Lyndon 0121 706 5454 Angies 0121 707 1881 Speedline 0121 707 7777 |
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| Bus Services | Yes | ||||||||||||
| Bus Services - Note | Information to plan your onward journey is available in a printable format here |
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| Metro Services | No | ||||||||||||
| Airport | No | ||||||||||||
| Port | No | ||||||||||||
| Car Hire | No | ||||||||||||
| Cycle Hire | No | ||||||||||||