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London Marylebone |
Facilities at London Marylebone station
| Passenger Services | |
|---|---|
| Operated By | CH |
| Station Address | Great Central House Melcombe Place Greater London London NW1 6JJ |
| Staffing | |
| Staffing Level | Part Time |
| CCTV | Yes |
| Information Systems | |
| Helpline | Mon - Sun: 07:00 - 20:00 |
| Helpline - Note | A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website. |
| Helpline - Contact Address | Chiltern Railways Banbury ICC Merton Street |
| Helpline - Primary Phone Number | 08456 005 165 |
| Staff Help Available - Note | Staff assistance is available on request. |
| Induction Loop | No |
| Accessible Ticket Machines | |
| Accessible Booking Office Counter | No |
| Ramp For Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel |
| Accessible Taxis | No |
| Accessible Taxis - Note | For taxis from all UK stations visit www.traintaxi.co.uk. |
| National Key Toilets | |
| National Key Toilets - Note | Accessible toilets available. National RADAR key not needed. |
| Step Free Access | Whole Station |
| Step Free Access - Note | Flat access to all platforms. |
| Impaired Mobility Set Down | |
| Impaired Mobility Set Down - Note | At station entrance. |
| Wheelchairs Available | Mon - Fri: 07:30 - 20:00 |
| Wheelchairs Available - Note | Ask staff for assistance. |
| General Services Information | |
| Customer Services | Mon - Fri: 08:30 - 17:30 |
| Customer Services - Note | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
| Customer Services - Contact Address | Chiltern Railways Banbury ICC |
| Customer Services - Primary Phone Number | 08456 005 165 |
| Left Luggage - Contact Address | Chiltern Railways Banbury ICC |
| Left Luggage - Primary Phone Number | 08456 005 165 |
| Lost Property | Mon - Fri: 12:00 - 20:00 |
| Lost Property - Note | Callers will be contacted only if the item is found. Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in. |
| Lost Property - Contact Address | Chiltern Railways Lost Property Marylebone Station NW1 6JJ |
| Lost Property - Primary Phone Number | 08456 005 165 |
| Telesales | Mon - Sun: 07:00 - 20:00 |
| Telesales - Contact Address | Chiltern Railways Banbury ICC |
| Telesales - Primary Phone Number | 08456 005 165 |
| Ticket Buying and Collection | |
| Ticket Office | To be confirmed by operator |
| Self Service Ticket Machines | Yes |
| Ticket Machine Location | In the concourse, near the departure boards. |
| Collection of pre-purchased tickets | Yes |
| Oyster Prepay | Yes |
| TravelCard | No |
| TravelCard Zone | No |
| Penalty Fares Note | Penalty Fares apply to journeys from London Marylebone station when travelling with:
Parts of this station are within a Compulsory Ticket Area - you are not permitted to enter this area without a valid ticket, travel authority or platform ticket. The Compulsory Ticket Area will be clearly signed. |
| Station Facilities | |
| Bureau De Change | No |
| Seated Area | No |
| First Class Lounge | No |
| Women Only Waiting Area | No |
| Trolleys | No |
| Station Buffet | Yes |
| Toilets | Yes |
| Baby Changing Facilities | Yes |
| Showers | No |
| Public Telephones | Yes |
| WIFI | No |
| WIFI - Note | |
| Web Kiosks | No |
| Postbox | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Waiting Room | No |
| Waiting Room - Note | Seating areas are provided on the station concourse. |
| Shops | Yes |
| Interchange | |
| Minimum Connection Time (Minutes) | 10 |
| Cycle Storage Available | Yes |
| Cycle Storage Spaces | 54 |
| Sheltered Cycle Storaged | Yes |
| Cycle Storage CCTV | Yes |
| Cycle Storage Location | Platform 3 |
| Cycle Storage Location - Note | Storage of cycles is only available for rail season ticket holders. |
| Rail Replacement Services | Yes |
| Rail Replacement Services - Note | At station entrance. |
| Taxi Rank | Yes |
| Taxi Rank - Note | At station entrance. |
| Bus Services | Yes |
| Bus Services - Note | Information to plan your onward journey is available in a printable format here |
| Metro Services | Yes |
| Metro Services - Note | Bakerloo Line. |
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |