 |
Kidderminster |
| Passenger Services | |
|---|---|
| Operated By | LM |
| Station Address | Station Approach Combertor Kidderminister Worcestershire DY10 1QZ |
| Staffing | |
| Staffing Level | Part Time |
| CCTV | Yes |
| Information Systems | |
| Customer Help Points | No |
| Staff Help Available | |
| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. |
| Induction Loop | No |
| Accessible Booking Office Counter | No |
| Accessible Booking Office Counter - Note | 1 to 1 contact with ticket office staff |
| Ramp For Train Access | No |
| Ramp For Train Access - Note | If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Step Free Access | Partial Station |
| Step Free Access - Note | Main entrance for Booking Hall and Birmingham platform has 1 step to enter. Step-free side gate and second side gate with 1 kerb to access, but both locked when Booking Hall open. Step-free access to Worcester platform via ramp. Step-free route between platforms is 240m. Shortcut to road overbridge from station step-free via station approach road. Step-free interchange to Severn Valley Railway. |
| Impaired Mobility Set Down - Note | Forecourt |
| Disabled Parking - Note | Parking is free for disabled customers parking in disabled spaces. |
| Wheelchairs Available - Note | None |
| General Services Information | |
| Customer Services | Mon - Fri: 06:00 - 18:00 Sat - Sun: 07:00 - 15:00 |
| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
| Customer Services - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Customer Services - Primary Phone Number | 0121 634 2040 |
| Left Luggage - Note | None |
| Left Luggage - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Left Luggage - Primary Phone Number | 08705 125 240 |
| Lost Property - Note | None |
| Lost Property - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Lost Property - Primary Phone Number | 08705 125 240 |
| Telesales | Mon - Sun: 07:00 - 19:00 |
| Telesales - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Telesales - Primary Phone Number | 08705 125 240 |
| Ticket Buying and Collection | |
| Ticket Office | Yes |
| Self Service Ticket Machines | No |
| Collection of pre-purchased tickets | No |
| Oyster Prepay | No |
| TravelCard | No |
| TravelCard Zone | No |
| Penalty Fares Note | Penalty Fares do not apply to passengers travelling to and from this station with Chiltern Trains. |
| Station Facilities | |
| Bureau De Change | No |
| Seated Area | No |
| First Class Lounge | No |
| Women Only Waiting Area | No |
| Trolleys | No |
| Station Buffet | No |
| Toilets | Yes |
| Baby Changing Facilities | No |
| Showers | No |
| Public Telephones | Yes |
| WIFI | No |
| Web Kiosks | No |
| Postbox | No |
| Tourist Information Office | No |
| ATM Machine | No |
| Waiting Room | No |
| Waiting Room - Note | no |
| Shops | No |
| Interchange | |
| Minimum Connection Time (Minutes) | 0 |
| Cycle Storage Available | Yes |
| Cycle Storage Spaces | 0 |
| Sheltered Cycle Storaged | Yes |
| Cycle Storage CCTV | No |
| Rail Replacement Services | Yes |
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: Picks up/sets down on station front |
| Taxi Rank | No |
| Taxi Rank - Note | Regency 01562 666666 Central 01562 515131 Bennetts 01562 822124 Various bus links to surrounding areas. |
| Bus Services | No |
| Metro Services | No |
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |
