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Destination
Live service updates
Our stations
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Kidderminster |
Facilities at Kidderminster station
| Passenger Services | |||||||||||||||
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| Operated By | LM | ||||||||||||||
| Station Address | Station Approach Combertor Kidderminister Worcestershire DY10 1QZ |
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| Staffing | |||||||||||||||
| Staffing Level | Part Time | ||||||||||||||
| CCTV | Yes | ||||||||||||||
| Information Systems | |||||||||||||||
| Helpline | |||||||||||||||
| Helpline - Note | Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website. |
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| Helpline - Contact Address | London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB |
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| Helpline - Primary Phone Number | 0800 0924260 | ||||||||||||||
| Customer Help Points | No | ||||||||||||||
| Staff Help Available | |||||||||||||||
| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. | ||||||||||||||
| Induction Loop | Yes | ||||||||||||||
| Accessible Booking Office Counter | No | ||||||||||||||
| Accessible Booking Office Counter - Note | 1 to 1 contact with ticket office staff |
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| Step Free Access | Partial Station | ||||||||||||||
| Step Free Access - Note | Main entrance for Booking Hall and Birmingham platform has 1 step to enter. Step-free side gate and second side gate with 1 kerb to access, but both locked when Booking Hall open. Step-free access to Worcester platform via ramp. Step-free route between platforms is 240m. Shortcut to road overbridge from station step-free via station approach road. Step-free interchange to Severn Valley Railway. |
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| Impaired Mobility Set Down - Note | Forecourt |
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| Disabled Parking | |||||||||||||||
| Wheelchairs Available - Note | None | ||||||||||||||
| General Services Information | |||||||||||||||
| Customer Services | Mon - Fri: 08:00 - 20:00 Sat - Sun: 09:00 - 17:00 |
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| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
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| Customer Services - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Customer Services - Primary Phone Number | 0121 634 2040 | ||||||||||||||
| Left Luggage - Note | None |
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| Left Luggage - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Left Luggage - Primary Phone Number | 08705 125 240 | ||||||||||||||
| Lost Property - Note | None |
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| Lost Property - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Lost Property - Primary Phone Number | 08705 125 240 | ||||||||||||||
| Telesales | Mon - Sun: 08:00 - 20:00 | ||||||||||||||
| Telesales - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Telesales - Primary Phone Number | 08705 125 240 | ||||||||||||||
| Ticket Buying and Collection | |||||||||||||||
| Ticket Office | To be confirmed by operator | ||||||||||||||
| Self Service Ticket Machines | Yes | ||||||||||||||
| Ticket Machine Location | At front of station | ||||||||||||||
| Ticket Machine Description | A Ticket Vending Machine is available at this station. |
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| Collection of pre-purchased tickets | Yes | ||||||||||||||
| Oyster Prepay | No | ||||||||||||||
| TravelCard | No | ||||||||||||||
| TravelCard Zone | No | ||||||||||||||
| Penalty Fares Note | Penalty Fares apply to journeys from Kidderminster station when travelling with:
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| Station Facilities | |||||||||||||||
| Bureau De Change | No | ||||||||||||||
| Seated Area | Yes | ||||||||||||||
| First Class Lounge | No | ||||||||||||||
| Women Only Waiting Area | No | ||||||||||||||
| Trolleys | No | ||||||||||||||
| Station Buffet | No | ||||||||||||||
| Toilets | Yes | ||||||||||||||
| Baby Changing Facilities | No | ||||||||||||||
| Showers | No | ||||||||||||||
| Public Telephones | Yes | ||||||||||||||
| WIFI | No | ||||||||||||||
| WIFI - Note | |||||||||||||||
| Web Kiosks | No | ||||||||||||||
| Postbox | No | ||||||||||||||
| Tourist Information Office | No | ||||||||||||||
| ATM Machine | Yes | ||||||||||||||
| Waiting Room | No | ||||||||||||||
| Waiting Room - Note | no |
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| Shops | No | ||||||||||||||
| Interchange | |||||||||||||||
| Minimum Connection Time (Minutes) | 5 | ||||||||||||||
| Cycle Storage Available | Yes | ||||||||||||||
| Cycle Storage Spaces | 12 | ||||||||||||||
| Sheltered Cycle Storaged | Yes | ||||||||||||||
| Cycle Storage CCTV | No | ||||||||||||||
| Cycle Storage Location | Off platform | ||||||||||||||
| Car park |
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| Rail Replacement Services | Yes | ||||||||||||||
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: Picks up/sets down on station front |
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| Taxi Rank | Yes | ||||||||||||||
| Taxi Rank - Note | Regency 01562 666666 Central 01562 515131 Bennetts 01562 822124 Various bus links to surrounding areas. |
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| Bus Services | Yes | ||||||||||||||
| Bus Services - Note | ‘First' operates a network of frequent local bus routes around Kidderminster and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Buy a Kidderminster PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located infront of the station and on Comberton Hill. |
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| Metro Services | No | ||||||||||||||
| Airport | No | ||||||||||||||
| Port | No | ||||||||||||||
| Car Hire | No | ||||||||||||||
| Cycle Hire | No | ||||||||||||||