|Station Address||Forge Lane
|Staffing Level||Part Time|
|Customer Help Points|
|Customer Help Points - Note||
On both platforms
|Staff Help Available - Note||To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want.|
|Accessible Ticket Machines - Note||
A Ticket Vending Machine is available in the Booking Hall.
|Accessible Booking Office Counter - Note||
An accessible ticket counter has now been installed at Cradley Heath.
|Accessible Taxis - Note||
Accessible taxis are not available
|National Key Toilets - Note||
A National Key Scheme toilet is available.
|Step Free Access||Whole Station|
|Step Free Access - Note||
Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.
|Accessible Carpark Equipment|
|General Services Information|
|Customer Services - Note||
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
|Ticket Buying and Collection|
|Ticket Office||Mon - Fri: 07:00 - 21:00
Sat: 08:00 - 21:00
Sun: 10:15 - 19:00
A Ticket Vending Machine is located in the Booking Hall.
|Self Service Ticket Machines||No|
|Collection of pre-purchased tickets||Yes|
|Bureau De Change||No|
|Seated Area - Note||
|First Class Lounge||No|
|Women Only Waiting Area||Yes|
|Baby Changing Facilities||No|
|WIFI - Note||<p><a href=""http://btopenzone.hotspot-directory.com/results.php?txtQuick=B64 5AL&z=9&radRoaming=1"" target=""_blank"">Find WiFi Hotspots around Cradley Heath station</a></p>|
|Tourist Information Office||No|
|Minimum Connection Time (Minutes)|
|Cycle Storage Available||Yes|
|Cycle Storage Spaces||12|
|Sheltered Cycle Storaged||Yes|
|Cycle Storage CCTV||Yes|
|Rail Replacement Services||Yes|
|Rail Replacement Services - Note||
In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.
|Taxi Rank - Note||
Royal 01384 411777 Skyline 01384 633333
|Bus Services - Note||
Information to plan your onward journey is available in a printable format