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Our stations

Our Stations:  Cradley Heath 

Facilities at Cradley Heath station

Passenger Services
Operated By LM 
Station Address Forge Lane
West Midlands
B64 5AL 
Staffing Level Part Time 
CCTV Yes  
Information Systems
Customer Help Points  
Customer Help Points - Note

On both platforms

Staff Help Available - Note To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. 
Induction Loop Yes 
Accessible Ticket Machines - Note

A Ticket Vending Machine is available in the Booking Hall.

Accessible Booking Office Counter - Note

An accessible ticket counter has now been installed at Cradley Heath.

Accessible Taxis - Note

Accessible taxis are not available

National Key Toilets - Note

A National Key Scheme toilet is available. 

Step Free Access Whole Station 
Step Free Access - Note

Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.

Disabled Parking  
Accessible Carpark Equipment  
General Services Information
Customer Services  
Customer Services - Note

We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.

Ticket Buying and Collection
Ticket Office Mon - Fri: 07:00 - 21:00
Sat: 08:00 - 21:00
Sun: 10:15 - 19:00 
Ticket Office

A Ticket Vending Machine is located in the Booking Hall.

Self Service Ticket Machines No 
Collection of pre-purchased tickets Yes 
Oyster Prepay No 
TravelCard No 
TravelCard Zone No 
Station Facilities
Bureau De Change No 
Seated Area Yes 
Seated Area - Note

Platform 2.

First Class Lounge No 
Women Only Waiting Area Yes 
Trolleys No 
Station Buffet No 
Toilets Yes 
Baby Changing Facilities No 
Showers No 
Public Telephones Yes 
WIFI - Note <p><a href="" 5AL&z=9&radRoaming=1"" target=""_blank"">Find WiFi Hotspots around Cradley Heath station</a></p> 
Web Kiosks No 
Postbox No 
Tourist Information Office No 
ATM Machine No 
Waiting Room Yes 
Shops No 
Minimum Connection Time (Minutes)  
Cycle Storage Available Yes 
Cycle Storage Spaces 12 
Sheltered Cycle Storaged Yes 
Cycle Storage CCTV Yes 
Car park
Operator: Network West Midlands 
Primary Phone Number:  
Address: -
Open: Mon - Sun: 24 hours 
Spaces: 243 
Rail Replacement Services Yes 
Rail Replacement Services - Note

In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance.

Taxi Rank Yes 
Taxi Rank - Note

Royal 01384 411777 Skyline 01384 633333

Bus Services Yes 
Bus Services - Note

Information to plan your onward journey is available in a printable format 

Metro Services Yes 
Airport Yes 
Port Yes 
Car Hire Yes 
Cycle Hire Yes