 |
Birmingham Snow Hill |
| Passenger Services | |
|---|---|
| Operated By | LM |
| Station Address | Colmore Row Birmingham West Midlands B3 2BJ |
| Staffing | |
| Staffing Level | Part Time |
| CCTV | Yes |
| Information Systems | |
| Customer Help Points | No |
| Staff Help Available | |
| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. |
| Induction Loop | No |
| Accessible Booking Office Counter | No |
| Accessible Booking Office Counter - Note | None |
| Ramp For Train Access | No |
| Ramp For Train Access - Note | no |
| Step Free Access | Whole Station |
| Step Free Access - Note | Lift access to all platforms. Step free route via Metro and Platform 3 via 2 short ramps and pedestrian level crossing. Escalator available to each island platform. |
| Impaired Mobility Set Down - Note | At station front on Colmore Row. Free Birmingham Station Link (with local accessibility) between Snow Hill and New Street Station, running every 8 minutes between 0700 and 1800 Monday to Saturday. |
| General Services Information | |
| Customer Services | Mon - Fri: 06:00 - 18:00 Sat - Sun: 07:00 - 15:00 |
| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
| Customer Services - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Customer Services - Primary Phone Number | 0121 634 2040 |
| Left Luggage - Note | None |
| Left Luggage - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Left Luggage - Primary Phone Number | 08705 125 240 |
| Lost Property - Note | Contact the Customer Relations Department on 0121 634 2040 to trace property lost at this station |
| Lost Property - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Lost Property - Primary Phone Number | 08705 125 240 |
| Telesales | Mon - Sun: 07:00 - 19:00 |
| Telesales - Contact Address | London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB |
| Telesales - Primary Phone Number | 08705 125 240 |
| Ticket Buying and Collection | |
| Ticket Office | Yes |
| Self Service Ticket Machines | No |
| Collection of pre-purchased tickets | No |
| Oyster Prepay | No |
| TravelCard | No |
| TravelCard Zone | No |
| Penalty Fares Note | None |
| Station Facilities | |
| Bureau De Change | No |
| Seated Area | No |
| First Class Lounge | No |
| Women Only Waiting Area | No |
| Trolleys | No |
| Station Buffet | No |
| Toilets | Yes |
| Baby Changing Facilities | No |
| Showers | No |
| Public Telephones | Yes |
| WIFI | No |
| Web Kiosks | No |
| Postbox | No |
| Tourist Information Office | No |
| ATM Machine | No |
| Waiting Room | No |
| Waiting Room - Note | yes |
| Shops | No |
| Interchange | |
| Minimum Connection Time (Minutes) | 0 |
| Cycle Storage Available | No |
| Cycle Storage Spaces | 0 |
| Sheltered Cycle Storaged | Yes |
| Cycle Storage CCTV | No |
| Rail Replacement Services | Yes |
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: Colmore Row |
| Taxi Rank | Yes |
| Taxi Rank - Note | BBs 0121 693 3333 TOA 0121 427 8888 |
| Bus Services | No |
| Metro Services | No |
| Metro Services - Note | Midland Metro Platform adjacent to Station for service to Wolverhampton |
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |
