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Birmingham Snow Hill |
Facilities at Birmingham Snow Hill station
| Passenger Services | |||||||||||||
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| Operated By | LM | ||||||||||||
| Station Address | Colmore Row Birmingham West Midlands B3 2BJ |
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| Staffing | |||||||||||||
| Staffing Level | Part Time | ||||||||||||
| CCTV | Yes | ||||||||||||
| Information Systems | |||||||||||||
| Helpline | |||||||||||||
| Helpline - Note | Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website. |
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| Helpline - Contact Address | London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB |
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| Helpline - Primary Phone Number | 0800 0924260 | ||||||||||||
| Customer Help Points | |||||||||||||
| Staff Help Available - Note | To ensure that we provide the best service possible we recommend that customers who require assistance book with us and provide at least 1 working day's notice. We will always aim to assist customers whether they have booked assistance or not. Booking assistance gives you the extra reassurance that your needs will be met. We operate some stations that are either unstaffed or only staffed at certain times. If we are given prior notification, it will allow us to put in place the necessary arrangements to ensure you are able to make the journey you want. | ||||||||||||
| Induction Loop | Yes | ||||||||||||
| Accessible Ticket Machines | |||||||||||||
| Accessible Ticket Machines - Note | A Ticket Vending Machine is available on the station concourse, by the Booking Office. |
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| Accessible Booking Office Counter | No | ||||||||||||
| Accessible Booking Office Counter - Note | None |
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| Ramp For Train Access | No | ||||||||||||
| Accessible Taxis | No | ||||||||||||
| National Key Toilets | |||||||||||||
| National Key Toilets - Note | A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a ‘National Key Scheme’ Key (Radar). Their address is 12 City Forum, 250 City Road, London, EC1V 8AF, Tel: 020 7250 3222, Minicom: 020 7250 4119, Fax: 020 7250 0212, Email radar@radar.org.uk, Website: www.radar.org.uk |
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| Step Free Access | Whole Station | ||||||||||||
| Step Free Access - Note | Lift access to all platforms. Step free route via Metro and Platform 3 via 2 short ramps and pedestrian level crossing. Escalator available to each island platform. |
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| Impaired Mobility Set Down | |||||||||||||
| Impaired Mobility Set Down - Note | At station front on Colmore Row. |
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| Disabled Parking | |||||||||||||
| Disabled Parking - Note | Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge | ||||||||||||
| Wheelchairs Available | |||||||||||||
| General Services Information | |||||||||||||
| Customer Services | Mon - Fri: 07:00 - 19:00 Sat - Sun: 08:00 - 16:00 |
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| Customer Services - Note | We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours. |
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| Customer Services - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Customer Services - Primary Phone Number | 0121 634 2040 | ||||||||||||
| Left Luggage - Note | None |
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| Left Luggage - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Left Luggage - Primary Phone Number | 08705 125 240 | ||||||||||||
| Lost Property - Note | Contact the Customer Relations Department on 0121 634 2040 to trace property lost at this station |
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| Lost Property - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Lost Property - Primary Phone Number | 08705 125 240 | ||||||||||||
| Telesales | Mon - Sun: 08:00 - 20:00 | ||||||||||||
| Telesales - Contact Address | London Midland Customer Relations Manager B2 4JB |
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| Telesales - Primary Phone Number | 08705 125 240 | ||||||||||||
| Ticket Buying and Collection | |||||||||||||
| Ticket Office | Mon - Fri: 05:38 - 23:35 Sat: 06:07 - 23:40 Sun: 09:00 - 22:15 |
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| Self Service Ticket Machines | Yes | ||||||||||||
| Ticket Machine Location |
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| Ticket Machine Description | A Ticket Vending Machine is available on the main concourse, by the Booking Office. |
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| Collection of pre-purchased tickets | Yes | ||||||||||||
| Oyster Prepay | No | ||||||||||||
| TravelCard | No | ||||||||||||
| TravelCard Zone | No | ||||||||||||
| Penalty Fares Note | Penalty Fares apply to journeys from Birmingham Snow Hill station when travelling with:
Parts of this station are within a Compulsory Ticket Area - you are not permitted to enter this area without a valid ticket, travel authority or platform ticket. The Compulsory Ticket Area will be clearly signed. |
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| Station Facilities | |||||||||||||
| Bureau De Change | No | ||||||||||||
| Seated Area | Yes | ||||||||||||
| First Class Lounge | No | ||||||||||||
| Women Only Waiting Area | No | ||||||||||||
| Trolleys | No | ||||||||||||
| Station Buffet | Yes | ||||||||||||
| Toilets | Yes | ||||||||||||
| Toilets - Note |
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| Baby Changing Facilities | Yes | ||||||||||||
| Showers | No | ||||||||||||
| Public Telephones | Yes | ||||||||||||
| WIFI | No | ||||||||||||
| WIFI - Note | |||||||||||||
| Web Kiosks | No | ||||||||||||
| Postbox | No | ||||||||||||
| Tourist Information Office | No | ||||||||||||
| ATM Machine | No | ||||||||||||
| Waiting Room | Yes | ||||||||||||
| Waiting Room - Note | There are heated waiting rooms on each platform, with seating available in both. There is also seating available on all platforms. |
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| Shops | Yes | ||||||||||||
| Interchange | |||||||||||||
| Minimum Connection Time (Minutes) | 5 | ||||||||||||
| Cycle Storage Available | No | ||||||||||||
| Cycle Storage Spaces | |||||||||||||
| Sheltered Cycle Storaged | Yes | ||||||||||||
| Cycle Storage CCTV | No | ||||||||||||
| Cycle Storage Location - Note | The nearest station with cycle storage is Birmingham Moor Street. |
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| Car park |
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| Rail Replacement Services | Yes | ||||||||||||
| Rail Replacement Services - Note | In the event of engineering the bus/coach will collect from: Bus Stop BG, at the front of the station on Colmore Row. |
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| Taxi Rank | Yes | ||||||||||||
| Taxi Rank - Note | BBs 0121 693 3333 TOA 0121 427 8888 |
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| Bus Services | Yes | ||||||||||||
| Bus Services - Note | Information to plan your onward journey is available in a printable format here |
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| Metro Services | Yes | ||||||||||||
| Metro Services - Note | The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk
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| Airport | No | ||||||||||||
| Port | No | ||||||||||||
| Car Hire | No | ||||||||||||
| Cycle Hire | No | ||||||||||||