 |
Birmingham Moor Street |
| Passenger Services | |
|---|---|
| Operated By | CH |
| Station Address | Queensway Birmingham West Midlands B4 7UL |
| Staffing | |
| Staffing Level | Part Time |
| CCTV | Yes |
| Information Systems | |
| Helpline | Mon - Sun: 07:00 - 20:00 |
| Helpline - Note | A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website. |
| Helpline - Contact Address | Chiltern Railways Banbury ICC Merton Street Banbury |
| Helpline - Primary Phone Number | 08456 005 165 |
| Staff Help Available - Note | Staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. |
| Induction Loop | No |
| Accessible Ticket Machines | |
| Accessible Booking Office Counter | No |
| Ramp For Train Access | No |
| Accessible Taxis | No |
| Accessible Taxis - Note | For taxis from all UK stations visit www.traintaxi.co.uk. |
| National Key Toilets | No |
| Step Free Access | Whole Station |
| Step Free Access - Note | Flat access to all platforms. |
| Impaired Mobility Set Down | |
| Impaired Mobility Set Down - Note | At the main entrance |
| Disabled Parking | |
| General Services Information | |
| Customer Services | Mon - Fri: 08:30 - 17:30 |
| Customer Services - Note | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
| Customer Services - Contact Address | Chiltern Railways Banbury ICC Merton Street Banbury |
| Customer Services - Primary Phone Number | 08456 005 165 |
| Left Luggage - Contact Address | Chiltern Railways Banbury ICC Merton Street Banbury |
| Left Luggage - Primary Phone Number | 08456 005 165 |
| Lost Property | Mon - Fri: 12:00 - 20:00 |
| Lost Property - Note | Callers will be contacted only if the item is found. Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in. |
| Lost Property - Contact Address | Chiltern Railways Lost Property Marylebone Station Melcombe Place London NW1 6JJ |
| Lost Property - Primary Phone Number | 08456 005 165 |
| Telesales | Mon - Sun: 07:00 - 20:00 |
| Telesales - Note | Tickets are also available online from the Chiltern Railways website. You can try our new Advance Barcode Tickets for single journeys on Chiltern Railways startingat £5 single. |
| Telesales - Contact Address | Chiltern Railways Banbury ICC Merton Street Banbury |
| Telesales - Primary Phone Number | 08456 005 165 |
| Ticket Buying and Collection | |
| Ticket Office | To be confirmed by operator |
| Ticket Office | Ticket office operated by Chiltern Railways. |
| Self Service Ticket Machines | Yes |
| Ticket Machine Location | Located as you enter the station, next to main ticket office. |
| Collection of pre-purchased tickets | Yes |
| Oyster Prepay | No |
| TravelCard | No |
| TravelCard Zone | No |
| Penalty Fares Note | Penalty Fares apply to journeys from Birmingham Moor Street station when travelling with:
|
| Station Facilities | |
| Bureau De Change | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Women Only Waiting Area | No |
| Trolleys | No |
| Station Buffet | Yes |
| Toilets | Yes |
| Baby Changing Facilities | Yes |
| Showers | No |
| Public Telephones | Yes |
| WIFI | No |
| WIFI - Note | |
| Web Kiosks | No |
| Postbox | No |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Waiting Room | Yes |
| Shops | Yes |
| Interchange | |
| Minimum Connection Time (Minutes) | 5 |
| Cycle Storage Available | Yes |
| Cycle Storage Spaces | 12 |
| Sheltered Cycle Storaged | Yes |
| Cycle Storage CCTV | No |
| Cycle Storage Location | There is cycle storage between Platforms 1 and 3, at the south end of the station. |
| Rail Replacement Services | Yes |
| Rail Replacement Services - Note | This station is generally not served by rail replacement buses, generally due to difficult road access. If the bus cannot access this station, it will use Birmingham Snow Hill station. |
| Taxi Rank | No |
| Bus Services | Yes |
| Bus Services - Note | 'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the west midlands. For details: www.travelwm.co.uk For multi-operator bus information visit: www.networkwestmidlands.co.uk Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus and midland metro travel around Birmingham city. For details: www.plusbus.info
|
| Metro Services | No |
| Metro Services - Note |
|
| Airport | No |
| Port | No |
| Car Hire | No |
| Cycle Hire | No |
