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Our stations

Safety and Security

The safety of passengers is of paramount importance to everyone at Chiltern Railways.

On Stations

Here is some safety advice for when on and around our stations:

  • Please allow plenty of time to board your train.

  • Do not run for your train.

  • Do keep your eyes open for any objects that may be on the floor in and around the station.

  • Do mind the gap when boarding and disembarking the train.

  • Do be extra vigilant during adverse weather conditions.

  • Do not leave luggage near doorways, stairways or barriers.

  • Do not stand too close to the platform edge.

  • If the platform has a yellow line, please stand behind it and keep all items of luggage behind it too.

  • Do not leave luggage unattended. Unattended items may be removed and destroyed. If you see any luggage left unattended, please inform a member of staff immediately. If the station is unstaffed, please use the passenger help points available on the platform.

  • If you are planning to photograph or film on any of our stations, please click here to see further safety guidelines.

  • All of our stations are equipped with 24hr CCTV for additional security.

  • If you witness Railway Crime - please report it: 0800 40 50 40 (call free, 24hrs everyday).

On Trains

Our trains are designed to put your safety first.

All our trains carry information about what to do in the unlikely event of an emergency situation.
We strongly advise you to take the time to acquaint yourself with this information when travelling with us.

Here is some safety advice for when on board any of our trains:

  • Please keep items of belongings within sight at all times and remember to ensure you take all of our belongings with you when leaving the train.

  • Please keep gangways clear of obstructions.

  • Please acquaint yourself with the locations of emergency and first aid equipment when travelling with us.

  • We operate different types of train. Please familiarise yourself with the safety features and passenger safety instructions on each type of train.

  • If you witness Railway Crime - please report it: 0800 40 50 40 (call free, 24hrs everyday).

  • If a fire breaks out, walk calmly to the next carriage and alert the driver, by using the passenger emergency alarm. Don't attempt to collect your luggage from the racks. All of our trains are equipped with fire extinguishers.

  • In most emergency situations, it is safest to remain on board the train and listen for announcements from train crew or emergency services. Do not leave the train unless instructed otherwise.

If you are in immediate danger and evacuation of the train is necessary:

  • Do not step on any rail.

  • Look and listen for approaching trains - remember that other trains may still be running.

  • Check for debris, wires and steep drops.

  • Get off the track as quickly as possible.

For more information about the safety features and equipment installed on our trains for your protection and for information about driver training, click here.

You can view the passenger safety information for each of our 3 types of train from the links below.