QUESTION: Can there be more choice on the catering trolley on board London trains?
ANSWER: We are currently in the process of reviewing our on board catering stock provision.
QUESTION: Can there be a coffee shop on the London bound platform?
ANSWER: We will investigate this option.
QUESTION: Can there be plugs and better space for use of a laptop?
ANSWER: Our Clubman fleet are currently having this upgrade work done.
QUESTION: The train service from Acocks Green to Birmingham is poor. Trains are regularly cancelled, or only formed of two carriages which means customers are left behind.
ANSWER: Central Trains operate this service and have been advised of the comment.
QUESTION: When are the terminating platforms (4 & 5) going to be used?
ANSWER: We hope to connect these tracks to the mainline in 2009.
Passenger Comment: The reason why my colleagues and I use the Chiltern service rather than Virgin is because there is almost a continuous phone signal between London and Birmingham on Vodafone, where as on the Birmingham New Street to London Euston line, you can hardly get a signal.
